Customer Success Executive - Nursing Co-Pilot

Hippocratic AI

1d • Onsite

About The Position

As a Customer Success Executive – for our Nurse Co Pilot product at Hippocratic AI, you will be responsible for driving adoption, retention, and expansion across our hospital and health system customer base, helping nursing teams realize the full clinical and operational value of our AI-powered virtual nursing solution. You will own the full post-sale customer journey — from implementation and onboarding through expansion and renewal. You will ensure hospitals achieve measurable outcomes with our Nurse Co Pilot, including reduced nurse burnout, improved patient throughput, and enhanced care delivery. You will serve as the trusted bridge between the clinical frontline and our product and engineering teams. This role will report directly to Amy McCarthy and play a critical role in shaping the customer experience strategy for our Nurse Co Pilot product as we scale across U.S. health systems.

Requirements

• Bachelor's degree from an accredited university and 5-8 years of experience in customer success, strategic account management, or related enterprise roles, with at least 5+ years in leadership positions.
• Active RN license with a BSN (minimum); nursing background is required for this role.
• Experience in virtual nursing, telehealth, or AI-enabled clinical technologies; strong understanding of how technology is applied in nursing workflows.
• Demonstrated project management experience — proven ability to manage complex, multi-stakeholder implementations from bedside nurse to hospital executive.
• Confidence and presence to engage at all levels of a health system — from the bedside nurse to the C-suite — with the ability to transform care model thinking around virtual nursing.
• Exceptional interpersonal and communication skills, with the ability to influence clinical and administrative stakeholders across a health system.
• Data-driven mindset with experience using metrics and analytics to track adoption, measure clinical outcomes, and demonstrate ROI.
• Comfort operating in a fast-paced, early-stage environment where you are building processes as much as executing them.
• Ability and willingness to travel up to 25% for customer on-sites and health system visits.
• Deep understanding of hospital stakeholder dynamics and complex healthcare technology deployment cycles.

Nice To Haves

• Leadership experience in a clinical or business setting (e.g., charge nurse, nursing supervisor, CNO, or clinical informatics leader).
• Experience presenting at nursing or healthcare technology conferences (e.g., AONL, ANA, HIMSS, or similar).
• Prior experience with customer success, account management, or implementation in a SaaS or healthtech company.
• Background in nursing informatics, clinical workflow design, or health system operations.

Responsibilities

• Lead implementation and onboarding of the Nurse Co Pilot product for hospital and health system customers, ensuring rapid time-to-value.
• Build deep, trusted relationships with nurse leaders, CNOs, and clinical operations teams within your accounts.
• Partner cross-functionally with Product, Engineering, Clinical, and Sales teams to provide customer feedback and influence roadmap priorities.
• Champion a care model transformation mindset — confidently engage nursing executives and bedside staff to drive adoption and demonstrate the value of AI in virtual nursing workflows.
• Serve as a strategic advisor to health system customers, ensuring they achieve defined clinical outcomes, operational efficiencies, and measurable ROI from the Nurse Co Pilot.
• Drive customer retention and expansion across assigned hospital accounts. Identify opportunities to grow unit adoption and expand the Nurse Co Pilot footprint across departments.
• Manage and execute complex implementation projects, coordinating across hospital IT, nursing education, and clinical leadership to ensure successful deployments at scale.
• Implement and refine customer success metrics to measure adoption, utilization, clinical outcomes, and account health across your portfolio.
• Act as the primary escalation point for complex deployment or clinical workflow challenges, ensuring swift resolution and sustained customer confidence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior