Customer Success Account Executive
About The Position
The Account Executive acts as the customer advocate and works with all internal departments to ensure the customer’s needs are understood and satisfied. This role will assist with seeking new business opportunities by contacting and developing relationships, handling customer complaints, collecting and analyzing data, and improving the overall customer experience. To be successful in this role, will handle reporting, pricing, compliance, customer service functions, and data analysist supporting several functional areas. You will build and maintain strong relationships, provide ongoing support, drive customer satisfaction and retention, handle customer intake to take inquiry requests about our products, and work closely with Sales, Operations, Logistics, NPD, Planning and Scheduling teams.
Requirements
- A bachelor’s degree or equivalent work experience
- 0-2 years ‘experience or relevant internship in a customer facing role a plus.
- Working knowledge of MS Office applications, E2 MFG System, and Hub Spot.
- Ability to build relationships, collaborate, and be creative to expand our business.
- Excellent communication skills and the ability to collaborate effectively with cross functional teams.
- Demonstrates understanding of DOMO and reporting tools.
- Creative problem-solver with strong critical thinking skills
- Excellent verbal and written communication skills
- Working knowledge of MS Office applications and E2 MFG System
- Ability to build and maintain strong relationships with internal teams
- Highly organized with strong time management
Responsibilities
- Support and manage DOMO pricing tier level updates.
- Manage monthly forecast files, maintain, and communicate changes to planning.
- Research and analyze data including customer demands, sales forecast, ordering patterns, pricing levels, shipping, production needs, inventory levels and work with applicable teams.
- Support Inside Sales providing customer pricing quotes.
- Maintain compliance documents and work with applicable team members.
- Proactively explore business issues or opportunities to bring new ideas, which create value for our customers.
- Present findings and recommendations to internal teams to improve the customer experience.
- Produce and distribute daily, weekly, monthly customer service-related reports.
- Identify and act upon opportunities to streamline and automate processes.
- Provide training to other team members on reporting tools.
- Manage all required touch points including responding to customer complaints, order processing, price verification, forecast accuracy, unit of measure conversations, production schedules needs, delivery schedule requirements and collect customer feedback to identify areas for improvements.
- Analyze and execute product allocation strategy of customer inventory replenishment.
- Review customer ordering patterns to identify trends and improve forecast accuracy.
- Escalate, address, and resolve customer issues promptly and effectively, escalating when necessary.
- Other duties and projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
