Customer Account Executive

TeamDynamix

4d•Remote

About The Position

TeamDynamix is seeking a dedicated, driven Customer Account Executive to join our remote Customer Success team. In this role, you will own and grow a portfolio of existing customer accounts with a strong emphasis on revenue expansion. You will thrive in a fast-paced, high-growth environment, skillfully navigating complex customer needs, negotiating commercial outcomes, and consistently delivering value for both customers and the business. The ideal candidate brings a sales-first mindset, proven ability to generate opportunities within existing accounts, and deep experience in ITSM, ESM, PPM, iPaaS, or related workflow technology solutions.

Requirements

Associate degree required; bachelor’s degree preferred.
3–5+ years of quota-carrying SaaS sales experience with expansion or account management focus.
Proven track record of driving expansion sales within existing enterprise accounts, particularly within public sector organizations.
Experience using Salesforce to manage pipeline, forecast revenue, and track customer engagement.
Excellent active listening, critical thinking, and objection-handling skills.
Exceptional time management and organizational abilities.
Team-oriented with a proven ability to collaborate across sales, solutions, and services teams.
Ability to travel multiple times per year.

Nice To Haves

Experience in ITSM, ESM, PPM, iPaaS, or related workflow technology markets.

Responsibilities

Own and manage a book of existing customers, driving account expansion, and long-term growth.
Partner with customers to develop and execute win-win negotiation strategies that maximize contract value while strengthening trusted relationships.
Identify and map buying influencers, decision-makers, budgets, and purchasing criteria within assigned accounts.
Develop deep expertise in TeamDynamix’s products & licensing models, enabling confident guidance during commercial discussions.
Proactively engage customers to uncover needs for consulting, implementation, and professional services.
Collaborate closely with Solutions Engineers to lead discovery conversations, position solutions, and deliver product demonstrations for expansion opportunities.
Generate and qualify new opportunities within assigned accounts through proactive prospecting and strategic outreach.
Maintain accurate pipeline management, forecasting, and CRM hygiene.

Benefits

Competitive compensation that reflects employees’ skills and contributions.
Comprehensive health insurance plans.
Wellness programs that promote physical and mental well-being.
Traditional and Roth 401(k) savings options with company match.
Remote-first with flexible working hours.
Prioritized work-life balance, with 15 observed days off in addition to PTO.
Family-friendly policies including paid parental leave.
Paid life insurance, short-term, and long-term disability insurance.
Regular acknowledgement of achievements with recognition programs.
Counseling services and resources for personal and professional challenges.
Transparent communication about company goals, strategy, and performance.
Regular feedback sessions and performance reviews.
Anti-bias and anti-harassment training programs.
Trust and autonomy in decision-making within your role.
Work environment that encourages you to be your authentic self.
Flat management structure with approachable leaders who want to hear your feedback.
Backed by two private equity firms that invest in high-growth private companies across North America.