Customer Success Engineer ANZ

Aikido Security

3d

About The Position

Aikido is building developer-first security products designed to reduce real risk without disrupting software development. Founded in 2022, the company says it has $85M in the bank and is building toward self-securing software.

As Aikido’s first Customer Success Engineer in Australia, you will bridge customers and the Aikido Security platform. You will drive adoption and value realization, help customers resolve challenges, and work to prevent churn. The role is based in Sydney or Melbourne and includes participation in a rotating weekend support schedule. Aikido describes its work environment as high-ownership, fast-moving, open, and informal, with flexibility in working hours.

Requirements

• Senior-level profile with prior experience in customer success, technical account management, or a similar role.
• Experience in application security (AppSec).
• Technical aptitude and the ability to debug and investigate technical workflows.
• Strong communication skills and a proactive, get-things-done approach.
• Ability to work independently and manage multiple priorities.
• Based in Sydney or Melbourne.

Responsibilities

• Engage with accounts at risk to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.
• Participate in a rotating weekend support schedule to provide customer coverage.

Benefits

• Top-tier technology pay and equity.
• Flexibility in working hours.
• High-trust environment with strong values and an open, informal atmosphere.
• Opportunity for ownership, growth, and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed