Customer Success Engineer

Scandit•Boston, MA

13h•Remote

About The Position

Scandit is seeking a Customer Success Engineer to support a portfolio of key enterprise accounts in the United States. This is a technical customer success role in which the engineer serves as a technical partner to customers’ engineering teams, building demos, sharing code to unblock integrations, and guiding implementation while owning adoption, renewal, and growth. It is not an account management or sales role. The position requires working US business hours in the Central or Eastern time zone, with morning overlap with European colleagues. Travel averages about 20%, sometimes at short notice, and generally involves one- to three-day trips to customer sites and Scandit events. Employees near Boston may work from the office two to three days per week; the role can otherwise be performed remotely if the employee is not near the Boston office.

Requirements

At least 2 years in a customer-facing technical pre-sales, post-sales, or support role at a B2B software company.
A solid technical foundation and coding experience in any language, including writing or debugging code, scripts, or integrations; experience with SDKs or APIs is preferred.
Strong written and verbal communication skills, including the ability to present to business and technical audiences and explain technical problems clearly and concisely.
Strong strategic thinking and analytical skills.
A solid understanding of enterprise IT architectures.
Ability to build strong relationships with customers and colleagues; described as likeable, humble, and fun to work with.
Ability to learn quickly and act on feedback and coaching.

Nice To Haves

Strong discovery skills, including translating customer requirements into feasible technical solutions.
A track record of running workshops, adoption reviews, or QBRs.
Experience working with Product, Engineering, Sales, and Marketing.
A background as a software engineer, mobile developer, solutions engineer, or solutions consultant.
Mobile development experience with iOS, Android, React Native, or Flutter.
Industry experience in retail, transport and logistics, computer vision, or mobile data capture.
Experience with Salesforce and a customer success platform such as Planhat or Gainsight.
Comfort using AI development tools such as Claude Code.

Responsibilities

Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth.
Become a deep expert in Scandit products and SDKs and guide customers through technical decisions.
Lead discovery conversations and translate customer needs into feasible Scandit solutions.
Build tailored demos and share code snippets and small integrations to unblock customers.
Run workshops, adoption reviews, and QBRs with technical and business stakeholders.
Identify at-risk accounts and expansion opportunities, and partner with Sales to act on them.
Represent the voice of the customer internally, collaborating with Product, Engineering, and Support.
Use AI tooling, such as Claude Code, to accelerate customer-facing technical work.