Customer Success Engineer - All Levels Talent Pool

EnsoData • Madison, WI

5d • Hybrid

About The Position

EnsoData is actively building relationships with exceptional Customer Success Engineers for upcoming opportunities. This role is for individuals passionate about improving healthcare, thriving in customer-facing technical roles, and interested in future opportunities with EnsoData. The role may be scoped at a junior, mid-level, or senior level depending on experience. The mission of a Customer Success Engineer is to build trusted relationships with customers and help set them up for technical success. The ideal candidate is proactive in improving the role, energized by solving problems, and excited to create scalable processes as the company grows. This role involves piloting customers through their onboarding journey, mapping integrations, training clinicians, customizing diagnostic reports, responding to customer issues, investigating and documenting root causes of problems, planning technical solutions, owning the resolution of fixes, communicating with customers, meeting with end-users to review feedback, and advising on best practice workflows.

Requirements

• 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians
• 3+ years in a healthcare or healthcare adjacent role
• Experience writing and reading software in one or more programming languages (e.g., Bachelor's degree including programming coursework, graduation from a development bootcamp, or professional experience in writing software on-the-job)
• Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines
• Ability to travel approximately 10% of the calendar year
• Candidates must be legally eligible to work and reside in the United States now and in the future.

Nice To Haves

• Project management interest and experience strongly desired
• PMP certification is a bonus
• Python experience

Responsibilities

• Piloting customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports
• Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
• Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes and customer communication
• Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
• Advising sleep lab staff on best practice workflows for efficiency and accuracy

Benefits

• Hybrid/Remote Company options
• Office headquarters in downtown Madison, WI
• Health, dental, and vision insurance
• Paid time off options
• Stock options
• Company Bonus Program
• 401k
• Team Summits (in-person gatherings and team events)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level