Customer Success Engineer - Digital Production Solutions

NOV Inc. • Tulsa, OK

5d

About The Position

The Customer Success Engineer supports customer-facing technical success for Max Production. The role involves understanding production questions, applying Max Production workflows, supporting adoption, and carrying technical work through operational use. The candidate should have meaningful depth in either production and artificial-lift operations or digital, automation, data, and industrial software, and be willing to learn across the other area. The role coordinates with specialists in software engineering, platform architecture, advanced optimization, product management, and field operations.

The position builds a practical understanding of assigned customers, assets, lift systems, stakeholders, workflows, priorities, and open technical questions. It works with customer engineers to investigate production behavior, data questions, artificial-lift operation, and optimization opportunities, using Max Production to organize work and develop practical recommendations. It supports trials, onboarding, training, technical reviews, adoption, operating decisions, and follow-up, helping customers incorporate useful workflows into daily engineering and operations.

The Customer Success Engineer connects customer needs with Product, Engineering, Support, field personnel, artificial-lift specialists, and 24/7 Engineering and Optimization Services. It also helps address data quality, connectivity, configuration, access, performance, and product issues; documents business impact; coordinates escalations; and confirms resolution or next steps. The role tracks technical and usage evidence related to customer value, supports renewal and expansion discussions, captures product feedback and workflow gaps, and communicates relevant product improvements and release impacts to customers.

Requirements

• Bachelor’s degree in engineering, computer science, information systems, energy technology, or a related technical field; equivalent relevant experience may be considered.
• Three or more years of experience in production engineering, artificial lift, customer success engineering, technical account management, industrial automation, SCADA, IIoT, SaaS implementation, or a related role.
• Meaningful depth in at least one relevant area: upstream production and artificial lift, or digital and industrial technology such as automation, data, APIs, cloud applications, or software-enabled services.
• Experience working directly with customers or internal technical stakeholders to investigate problems, explain recommendations, support implementation, or improve operating workflows.
• Strong communication, structured problem solving, sound judgment, and consistent follow-through across customers and internal teams.

Nice To Haves

• Experience with ESPs or other artificial-lift systems, production surveillance, well-performance analysis, nodal or IPR analysis, pump-performance evaluation, or set-point optimization.
• Experience with PLCs, VFDs, SCADA, industrial protocols, historian data, APIs, databases, cloud applications, or customer-facing analytics platforms.
• Experience with software testing, feature feedback, release communication, workflow definition, or product improvement; formal product-management experience is not required.
• Experience supporting customer adoption, technical reviews, renewals, expansion discovery, or value-realization programs.

Responsibilities

• Build a practical understanding of assigned customers, assets, lift systems, stakeholders, workflows, priorities, and open technical questions; keep priorities, decisions, commitments, and next actions clear.
• Work with customer engineers to investigate production behavior, data questions, artificial-lift operation, and optimization opportunities, using Max Production to structure work and develop practical recommendations.
• Support trials, onboarding, training, technical reviews, adoption, operating decisions, and follow-up; help customers incorporate Max Production workflows into daily engineering and operations.
• Connect customer needs to Product, Engineering, Support, field personnel, artificial-lift specialists, and 24/7 Engineering and Optimization Services, providing context for their contributions.
• Help resolve data quality, connectivity, configuration, access, performance, and product issues; document business impact, coordinate escalations, communicate clearly, and confirm resolution or a next plan.
• Track progress related to visibility, decision quality, response time, workflow adoption, operational consistency, and service coverage; support renewal and expansion discussions with technical and usage evidence.
• Capture product feedback, workflow gaps, integration needs, and release impacts; bring relevant improvements and product guidance back to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level