Customer Success Director - Payer and Life Sciences

Oracle•United States,

29d•$147,300 - $243,800

About The Position

Oracle's Customer Success organization is a focused group of SaaS experts whose mission is to drive successful engagements through the proactive management of all facets of the customer’s lifecycle from onboarding to renewal. This is an exciting opportunity to participate in and help shape our customers’ journey to the Cloud. This role will lead a team of Customer Success Executives to attain specific team performance goals; drive maximum adoption of Oracle solutions and identify/drive product expansion opportunities via high value relationships with Oracle customers. You will also be responsible for Interviewing and making hiring decisions for qualified candidates, conducting performance appraisals, and providing career development coaching. The role also involves frequent interactions with supervisors and/or functional peer group managers and providing regular performance metrics to senior leadership team. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

Requirements

Market leadership in Payer and Life Sciences areas.

Responsibilities

Lead a team of Customer Success Executives to drive customer retention and contract based growth, overseeing Payer and Life Sciences teams.
Attain specific team performance goals.
Drive maximum adoption of Oracle solutions.
Identify and drive product expansion opportunities via high value relationships with Oracle customers.
Interviewing and making hiring decisions for qualified candidates.
Conducting performance appraisals.
Providing career development coaching.
Frequent interactions with supervisors and/or functional peer group managers.
Providing regular performance metrics to senior leadership team.