Customer Success Director – Core Banking Cloud Transformation

Oracle•United States,

9h•$105,000 - $209,500

About The Position

Oracle is a global leader in financial services software, committed to transforming the financial services industry. Oracle provides a broad application and technology ecosystem to help financial institutions modernize with confidence. The Customer Success organization is focused on enabling successful cloud implementation, adoption, and renewal outcomes worldwide, working with Tier 1 and systemically important financial institutions. The Customer Success team focuses on enabling strong cloud execution by partnering with Sales and supporting field enablement to help deliver successful cloud outcomes. They deliver on the promise by owning the post-sales relationship, driving adoption and value realization, and strengthening partnership alignment to support renewals and expansion. The role acts as a strategic advisor to help clients maximize the value of their investment and serves as the Voice of the Customer, advocating for customer needs and ensuring emerging requirements are communicated to Product Management and internal stakeholders.

Requirements

Banking finance domain experience: Deep understanding of core banking transformation (e.g., accounts, digital, lending).
Technology and delivery fluency: Comfortable with cloud concepts, enterprise service delivery, and project/program execution. Expected to certify on Oracle Cloud Infrastructure (OCI) and leverage Oracle networks to drive timely resolution and best-practice adoption.
Executive-level customer presence: Strong written and verbal communication skills, ability to manage expectations and escalations, and experience engaging senior stakeholders, including C-level executives.
Commercial acumen: Comfort working within contractual constructs, aligning outcomes to commercial terms, identifying expansion opportunities, and clearly articulating business value.
Drive and resilience: Ability to influence, advocate, and sustain progress over time.

Nice To Haves

Experience with core banking transformation
Experience in a consulting role
Background in one or more of: engineering, sales engineering, consulting, business analysis, solution architecture; SaaS experience preferred
Understanding of enterprise technical architectures and operating environments
Demonstrated ability to build relationships across executive, legal, technical, finance, support, sales, and marketing stakeholders
Project/program management experience leading cross-functional technical and business teams to resolve issues and deliver outcomes
Ability to develop and present business cases to internal and customer audiences
Strong organisational, time management, and communication skills
Practical, hands-on mindset; willing to support where needed
Team-oriented approach and commitment to continuous improvement

Responsibilities

Lead executive alignment around long-term business value and strategic roadmap evolution
Drive post-implementation adoption optimization and measurable ROI realization over time
Support renewal readiness and identify responsible expansion opportunities
Act as a structured Voice of the Customer into Product and internal stakeholders
Serve as a trusted advisor on use cases, product capabilities, and best practices
Create customer-facing deliverables (e.g., presentations, process recommendations, strategic updates) for audiences ranging from executives to end users
Represent Oracle as a domain and product resource in customer engagements and internal communities
Build strong, durable relationships that drive customer satisfaction, retention, and growth
Partner internally to identify expansion opportunities and support “non-event” renewals
Contribute to the evolution of Customer Success methodology and practices
Mentor newer CSMs on a voluntary basis