Cloud Customer Success Manager

Booz Allen Hamilton•Charlottesville, VA

4d•Remote

About The Position

As a digital transformation professional, you know that implementing improved digital initiatives with effective collaboration, communication, and problem solving that is crucial for your client’s future. You’re eager to apply your DoW experience and cloud knowledge to help our Army customers navigate their way into the cloud. We’re looking for someone like you to help organizations solve their traditional business challenges with new digital strategies and solutions. As a digital transformation specialist on our team, you’ll be trusted to work with customer teams to guide them from their on premises environments to our secure cloud. Using our customer processes, you’ll work closely with key stakeholders and other technical professionals ensure our customer's success. Join us. The world can’t wait.

Requirements

2+ years of experience with performing contract support with government agencies, including the DoD
2+ years of experience with AWS and Azure cloud technologies concepts, best practices, and client solutions
Experience with Agile Framework Methodologies and tools, such as Atlassian Suite products
TS/SCI clearance
Bachelor’s degree

Nice To Haves

Experience with DoD or Army organizations
Experience with case management technologies, such as ServiceNow
Experience with cloud migration of IT systems or digital transformation
Knowledge of cyber security concepts and DoD Risk Management Framework (RMF)
Bachelor’s degree in Business, Information Technology, or a related field
AWS Cloud Practitioner or Azure AZ900 certifications a plus
Professional Scrum Master (PSM), Agile Practitioner, or Agile Project Delivery Management (APM) Certification

Responsibilities

Serve as a primary contact for customers, managing their journey from onboarding through renewal and advocacy.
Manage customer escalations and coordinate cross-functional resolutions.
Facilitate scope, requirements, prioritization, and business process meetings with project stakeholders.
Present epic and task prioritization and grooming, refining product backlog, and planning product deliverables.
Develop documents for IT applications, system specifications, and functional technical documentation according to existing standards and methodologies with minimal guidance to drive, schedule, and execute efforts for new solutions, features, integrations, deployments, and operations.
Drive and execute analyst tasks based on customer use cases, dependencies, and priorities.