Customer Success Coordinator & Analyst

Eaton Corporation•Coraopolis, PA

11d•$97,000 - $143,000•Hybrid

About The Position

Eaton’s ES AMER ARS division is seeking a Customer Success Coordinator & Analyst for its Energy Transition Customer Success team. The role serves as a central point of coordination and analysis for Energy Transition projects, supporting commissioning execution and providing visibility into lead times, sales pipeline, backlog, order fulfillment, and project performance. The successful candidate works cross-functionally with customers, field sales, project management, supply chain, order management, logistics, service partners, and internal and external suppliers. The role ensures sites are prepared, schedules and resources are aligned, risks are identified early, and projects are completed successfully. It is suited to an organized, customer-focused professional who can manage multiple projects and turn complex operational and commercial data into clear, actionable business insights. The position offers hybrid flexibility.

Requirements

Bachelor’s degree from an accredited institution.
At least 5 years of experience in project coordination, business or operations analysis, customer service, order management, supply chain, field service coordination, or a related operational function.
Must reside within a 50-mile radius of Arden, NC; Peachtree City, GA; or Cherrington, PA. Active-Duty Military candidates are exempt from this geographical limitation.
Eaton will not provide employment immigration sponsorship or support for this position, including CPT, OPT, STEM OPT, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, or I-485 job portability.
Strong customer focus and ability to understand customer needs, manage expectations, and deliver a positive customer experience.
Excellent written, verbal, presentation, and interpersonal communication skills, including ability to translate complex technical, commercial, operational, and analytical information into clear, actionable messages.
Ability to influence, coordinate, and drive actions across teams and external partners without direct authority.
Strong ownership, follow-through, and accountability for commitments, actions, and issue resolution.
Ability to analyze data, identify trends, exceptions, root causes, risks, and opportunities, and translate findings into actionable business insights.
Ability to proactively identify risks, evaluate alternatives, resolve issues, manage conflict, and escalate effectively.
Exceptional organization, attention to detail, and project-tracking skills, with ability to manage multiple priorities and dependencies.
Professional judgment and diplomacy when balancing customer expectations, service-provider commitments, project requirements, and internal business priorities.
Ability to synthesize complex information and communicate key risks, trends, recommendations, and decisions concisely to leadership and cross-functional stakeholders.
Demonstrated commitment to safety, quality, integrity, inclusion, continuous improvement, and operational excellence.

Nice To Haves

Experience coordinating commissioning, installation, field service, site-readiness, or related project activities.
Experience supporting electrical equipment, EV charging infrastructure, microgrids, energy storage, renewables, or other Energy Transition solutions.
Knowledge of electrical distribution products, project lifecycles, sales pipeline management, forecasting, backlog management, order fulfillment, and supply chain operations.
Experience using SAP, Salesforce, VISTA, Power BI, Tableau, or comparable order management, CRM, project management, and reporting tools.
Advanced proficiency with Microsoft Excel and proficiency with Microsoft Office applications, including Outlook, PowerPoint, and Teams.
Experience analyzing business and operational data, identifying trends and risks, and translating findings into actionable insights.
Experience developing reports, dashboards, data visualizations, or automated reporting to communicate performance and key business metrics.
Strong organizational and prioritization skills and ability to manage multiple complex projects, customer commitments, and competing priorities in a high-volume environment.
Experience working cross-functionally with internal teams and external service partners, contractors, suppliers, or other third parties.
Strong written and verbal communication skills for communicating operational issues, risks, recommendations, and business insights to stakeholders and leadership.

Responsibilities

Coordinate commissioning activities from order entry through project completion, including intake, site-readiness validation, scheduling, status tracking, issue resolution, and closeout.
Maintain communication with customers and internal and external stakeholders, including sales, project managers, solutions architects, order management, logistics, suppliers, field service teams, and commissioning partners.
Confirm required documentation and site-readiness information are complete, accurate, and submitted within established lead times.
Coordinate installation and commissioning schedules, customer contacts, site access, equipment availability, and service-provider resources.
Maintain a centralized view of project milestones, dependencies, risks, open actions, and customer commitments; provide status updates and escalate concerns when needed.
Lead cross-functional meetings to align stakeholders, resolve scheduling or readiness gaps, and document owners and due dates for follow-up actions.
Partner with order management and logistics to confirm equipment shipment, receipt, and condition before commissioning resources are dispatched.
Support resolution of commissioning-related issues by connecting technical, commercial, logistics, and service resources and maintaining ownership through closure.
Ensure commissioning records, completion documentation, customer acceptance, and lessons learned are captured in appropriate systems.
Develop and maintain standard work, process documentation, reporting, and training materials for scalable commissioning coordination.
Manage a high volume of concurrent projects while balancing customer need dates, business priorities, and resource constraints.
Monitor and analyze product, order, installation, and commissioning lead times, sales pipeline, backlog, and order execution across the Energy Transition portfolio.
Develop and maintain reports and dashboards covering lead-time performance, pipeline health, backlog status, customer need dates, fulfillment progress, trends, and exceptions.
Identify bottlenecks, supply constraints, order holds, scheduling gaps, aging backlog, and other risks affecting customer commitments, project execution, revenue realization, or forecast reliability.
Analyze opportunity progression, anticipated order timing, conversion trends, and projected demand to support resource, capacity, and operational planning.
Identify at-risk orders, projects, and opportunities and provide timely visibility into potential impacts to customer delivery expectations, backlog conversion, and business performance.
Partner with Sales, Customer Success, Order Management, Supply Chain, Logistics, Operations, Service, and Project Management to coordinate mitigation plans and drive issues to resolution.
Compare pipeline, backlog, available resources, and operational constraints to identify risks and opportunities and improve planning accuracy.
Track critical customer commitments, dependencies, and open actions through resolution.
Prepare actionable insights and concise summaries for operating reviews and leadership discussions, supporting prioritization based on customer impact, project readiness, revenue potential, and operational risk.
Recommend and support process improvements that increase delivery predictability, improve backlog conversion, strengthen forecast accuracy, and enhance execution.