Customer Success Associate
About The Position
We’re on a mission to eliminate every software bug in the world. Companies spend over $70 billion a year on software testing…with not-so-great results. Bugs continue to wreak havoc on customers and prevent companies from achieving their goals. QA Wolf is the first QA solution that guarantees automated test coverage. We help world-class teams ship faster and more confidently and are the top rated QA solution on G2. QA Wolf is backed by top-tier venture capital and industry leaders including Scale, Inspired Capital, and founders of PayPal and AngelList. The founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more. QA Wolf is headquartered in Seattle and is a remote-first team. We are looking for a strategic, revenue-owning Customer Success Associate (CSA) to join our team.
Requirements
- Is hungry to dive in and learn about customer success
- Thrives in ambiguous environments (like start ups) where adaptability, ownership, and initiative are key
- Has great people skills and enjoys interfacing frequently with others to solve problems
- Shares our values
- Ability to learn quickly
- Good judgment
- People skills
- Initiative
Nice To Haves
- We are open minded to a variety of backgrounds and previous experiences, and do not expect you to have any specific customer success experience for this role.
Responsibilities
- Work with a team of Customer Success Managers (CSMs) on areas like:
- Understanding customer goals and workflows to drive outcomes and long-term value
- Serving as a trusted advisor on QA and automated testing best practices
- Creating and execute success plans that clearly link product usage to business impact
- Building and maintaining alignment with technical and executive stakeholders
- Identifying risks early, handle objections, and manage escalations with clarity and urgency
- Collaborating with sales, product, and engineering to share feedback and improve the customer experience
- Delivering against targets for Net and Gross Dollar Retention (NDR/GDR)
Benefits
- 100% Medical, dental, and vision
- 28 days of personal time off (PTO)
- A remote-first culture allows you to work virtually anywhere
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
