Customer Success Associate

GoGuardian

2d • $30 - $32 • Remote

About The Position

At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.

Requirements

• 1–3 years of experience in SaaS inside sales, renewals, or customer success
• Proven ability to manage a high-volume, transactional book
• Salesforce proficiency required; comfortable with opportunities and activity input
• Strong written and phone communicator - clear, concise, and customer-friendly
• Self-directed and organized, able to prioritize a large book by close date without daily hand-holding
• Comfortable in a fast-paced remote environment with minimal ramp time

Nice To Haves

• K-12 EdTech experience a plus, not required

Responsibilities

• Own and execute sub-$2,500 renewal opportunities in your region (400–700 accounts)
• Work the Foundation renewal playbook: outreach, quote delivery, follow-up, and close, with first contact triggered approximately 90 days before each account's close date
• Identify and pitch multi-year conversion opportunities to reduce future transactional volume and lock in ARR
• Maintain Salesforce hygiene daily (update stages, close dates, and next steps)
• Escalate accounts that exceed $2,500 ARR, show churn signals, or require strategic conversation to the regional Foundation CSM within 24 hours of identification
• Participate in weekly team syncs, bi-weekly regional CSM check-ins, and monthly program reviews with Katie King
• Flag playbook gaps, objection patterns, or systemic issues that would improve the renewal motion for future programs

Benefits

• Competitive hourly rate of $30–32/hr
• Fully remote engagement with a defined, predictable scope
• Direct impact on $3.5M in annual recurring revenue
• Mentorship from an experienced Foundation sales and CS leadership team
• Opportunity to contribute to a mission-driven K-12 ed-tech company trusted by thousands of school leaders nationwide

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed