Customer Success Associate - Portland, Washington
SprintRay•Portland, OR
•$60,000 - $70,000•Hybrid
About The Position
The Customer Success Associate supports customer relationships within a defined territory, assisting in onboarding and helping dental practices integrate SprintRay’s digital solutions. This hybrid role combines remote account coordination with occasional in-field engagement to promote adoption, satisfaction, and retention.
Requirements
- 2 years of customer-facing experience (dental, healthcare, SaaS preferred)
- Excellent communication and interpersonal skills
- Comfortable with digital tools, CRM platforms, and remote work
- Willingness to travel occasionally within the assigned region
- Some regional travel with occasional overnight stays (1–2 nights/week max)
Responsibilities
- Assist new customers with product setup and digital workflow basics
- Participate in remote and in-person onboarding sessions
- Support delivery of educational content for study clubs, events, and webinars
- Serve as a key point of contact for assigned accounts
- Provide first-level support for product-related questions and usage
- Help identify customer needs and encourage product adoption
- Support organization and facilitation of local study clubs and peer-to-peer events
- Promote a collaborative, engaging customer experience across channels
- Log interactions and feedback in CRM systems
- Escalate technical issues as needed with clear documentation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
