Customer Success and Software Support Specialist

H&H COLOR LAB, INC • Raytown, MO

5h • Onsite

About The Position

H&H Color Lab works with over 5,000 businesses across the US and Canada with differentiated, professional grade photographic products, business programs and imaging software. Our family-owned business of more than 100 employees perform manufacturing, software and technology development, customer education and customer support in Kansas City for over 53 years. This position works onsite at our facility located in Raytown, MO. The H&H customer success team helps our customers excel by answering questions and providing advice about products, imaging workflow, software technology, and sales. As a customer service representative, you will answer questions about orders, teach customers how to use our proprietary imaging and ordering software, and collaborate on what photographic products are appropriate for their business.

Requirements

• Strong interpersonal and relationship building skills
• Ability to identify and resolve technical software issues.
• Learn new software/systems quickly and be able to educate and train new customers on new technologies who have varying levels of technical ability.
• Problem solving skills, and passion to help customers.
• Ability to fluently read, write and speak in English.
• Strong written and verbal communication skills.
• Above average time and task management skills.
• Consistent performance under pressure.
• Working knowledge of both Mac and PC platforms.
• Be on time and have the available to travel overnight 1-5 times per year.
• Able to work an occasional Saturday and extended weekday hours during peak months.

Nice To Haves

• Prior professional photography experience preferred.

Responsibilities

• Interact and build relationships with customers via in and outbound calls, emails, chats, video calls, and in person visits.
• Assist customers with software training and questions, product/service questions, and order status.
• Resolve issues and troubleshoot software problems with customers who have varying levels of technical ability.
• Educate customers about company products and offerings.
• Offer improvement ideas and participate in continuous improvement activities.

Benefits

• Paid Time Off
• Paid Holidays
• Health, Dental and Vision Insurance
• Company Paid Short Term Disability and Life Insurance
• Voluntary Life Insurance
• Critical Illness
• Accident insurance
• FSA
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed