Customer Success and Inside Sales Specialist
About The Position
Pool Centurion is seeking a motivated, customer-focused professional to join their team as a Customer Success & Sales Specialist in Miami, FL. This full-time, on-site role is ideal for someone with strong customer service skills and a proven track record in consultative sales and earning commission. The specialist will be the primary point of contact for customers, supporting branch operations and driving revenue growth by assisting customers, resolving concerns, preparing estimates, and identifying opportunities for additional services. Success requires excellent communication, attention to detail, problem-solving abilities, and a passion for delivering exceptional customer experiences while confidently recommending services.
Requirements
- Minimum of 3 years of customer service and inside sales experience.
- Minimum of 3 years earning commission through consultative sales or service sales.
- Proven ability to build relationships, close sales, and exceed customer expectations.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience using Microsoft Office and CRM or customer management software.
Nice To Haves
- Experience in home services, pool service, HVAC, plumbing, landscaping, pest control, or another residential service industry.
- Bilingual (English/Spanish) strongly preferred.
Responsibilities
- Serve as the first point of contact for customers via phone, email, text, and other communication channels.
- Deliver an exceptional customer experience with every interaction.
- Resolve customer concerns with professionalism, empathy, and urgency.
- Research customer accounts and accurately document all interactions.
- Maintain detailed and accurate customer records within company systems.
- Identify customer needs and recommend maintenance, repair, renovation, and other service solutions.
- Prepare estimates and proposals for customers.
- Follow up on outstanding estimates and sales opportunities.
- Support branch growth by converting inquiries into recurring service customers.
- Partner with branch leadership to increase customer retention and drive additional revenue opportunities.
- Meet or exceed established sales and customer service goals.
- Collaborate closely with the Branch Manager and field technicians to coordinate customer needs.
- Communicate scheduling updates and service issues.
- Assist with administrative functions that support daily branch operations.
- Recommend process improvements that enhance the customer experience and operational efficiency.
Benefits
- Competitive base salary plus commission opportunities
- Health, dental, and vision insurance
- Paid time off and company holidays
- Career growth and advancement opportunities
- Collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
