Customer Success Analyst (Sun-Thurs São Paulo BR)

Stake

1d•Remote

About The Position

We are looking for a Customer Success Analyst to join our Customer Success team in São Paulo. The Customer Success team sits at the intersection of customer experience, operations and product. Every day, we help investors navigate important moments in their journey while uncovering insights that help Stake continuously improve. As a Customer Success Analyst, you'll develop a deep understanding of our customers, products and operational processes. You'll work directly with customers to solve complex problems, build trust and deliver exceptional experiences. At the same time, you'll analyse customer trends, identify opportunities for improvement and help shape how Stake scales its operations and customer experience. This role offers exposure across the business and the opportunity to work closely with Product, Engineering, Operations and Risk teams. You'll help transform customer feedback into meaningful action, influencing decisions that improve experiences for hundreds of thousands of investors. Please note that this role requires availability to work a Sunday- Thursday roster from 6:00pm to 2:00am (Brazil time).

Requirements

Experience in customer service, customer support, operations or another customer-facing environment.
Enjoy solving problems, investigating issues and identifying opportunities for improvement.
Communicate clearly and confidently, both in writing and in conversation.
Analytical, detail-oriented and comfortable using data and insights to support decision-making.
Take ownership, learn quickly and enjoy working in a fast-moving environment.
An interest in technology, investing, financial services or how great products and businesses scale.
Availability to work a Sunday- Thursday roster from 6:00pm to 2:00am (Brazil time).

Nice To Haves

Worked with CRM, customer support or case management platforms.
Used customer feedback, reporting or operational data to improve processes or customer experiences.
Worked in fintech, financial services or another regulated industry.
Supported customers using investing, trading or financial products.
Contributed to operational improvement, quality assurance or risk-related initiatives.

Responsibilities

Work directly with customers to solve complex problems, build trust and deliver exceptional experiences.
Analyze customer trends, identify opportunities for improvement and help shape how Stake scales its operations and customer experience.
Transform customer feedback into meaningful action, influencing decisions that improve experiences for hundreds of thousands of investors.
Contribute to automation, workflow and process improvement initiatives that increase efficiency and improve customer outcomes.
Help strengthen operational controls, risk management and service quality standards as Stake continues to grow.