PBX Operator Sun - Thurs 11pm - 7am

Huntsville Memorial Hospital•Huntsville, TX

20h•Onsite

About The Position

Under general supervision of the Director, the Communications Operator controls the telephone communications console, answers and routes calls to the appropriate personnel. This role involves managing telephone communications, connecting callers, paging individuals, implementing emergency procedures, maintaining patient information, assisting visitors, handling payments, providing after-hours services for the Rural Health Clinic, performing clerical tasks, and adhering to legal compliance and safety standards. The operator must maintain patient confidentiality and handle Protected Health Information (PHI) appropriately.

Requirements

High school diploma or GED required.
None required experience.
Excellent communication skills.

Nice To Haves

Prior switchboard experience preferred.

Responsibilities

Receives and screens telephone calls, connects callers to appropriate hospital parties in a prompt and courteous manner.
Pages individuals using either the overhead speakers or portable pagers.
Demonstrates knowledge of the hospital's various emergency plans (i.e., fire, disaster, bomb threat, etc.) and implements those procedures when appropriate.
Maintains current list of in-house patients and transfers calls accordingly.
Assists visitors and directs them to patient rooms when the information desk is not staffed.
Accepts all incoming walk-in payments by any method and all cash payments for patients that present to the lobby for same day services.
Performs after hours answering service for the Rural Health Clinic; communicating urgent messages in a timely manner to the on-call provider.
Performs various clerical functions such as stuffing envelopes or filing records as time permits.
Abides by the HMH Legal Compliance Code of Conduct.
Maintains a safe work environment and reports safety concerns appropriately.
Maintains patient confidentiality and appropriate handling of PHI.
Performs all other related duties as required and assigned.