Customer Success Agent

Order.co•Chicago, IL

9h•$22 - $24•Remote

About The Position

We are currently looking for a Customer Success Agent to support the end-to-end experience for our customers. This is a role for someone who finds satisfaction in the details—someone who enjoys navigating logistics, coordinating cross-departmentally, and ensuring that every customer interaction is handled with thoughtfulness and tactfulness. This is a "Work from Home" role; however, candidates must be based out of the Chicago area. This role is Part Time, with an estimated weekly schedule of around 20-30 hours, with the potential to scale based on business need and seasonal demand. The starting hourly pay rate for this role is $22-$24/hr, with flexibility to scale based on experience.

Requirements

Bachelor's degree required
1+ year of experience in Customer Success, Account Management, or related client-facing role
Ability to address tactical issues efficiently and effectively
Strong Listening skills with the ability to understand customer business needs
Proven ability to multitask and prioritize in a dynamic environment
Excellent organizational and time-management skills
Enjoys working as part of a team in a collaborative environment
Clear, professional written and verbal communication skills

Responsibilities

Resolve customer tickets promptly using a CRM (Zendesk)
Accurately tag and categorize customer tickets based on type
Respond to customer inquiries with professionalism and a helpful, positive tone
Update and maintain customer information within internal CRM and backend systems
Ensure accurate documentation of all customer interactions
Work directly with Account Managers and Operations teams to determine the best course of action for customer requests
Identify recurring customer issues and report trends to the appropriate team members
Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success