Agent Success Manager

Decagon•Atlanta, GA

2d•$160,000 - $200,000•Onsite

About The Position

Decagon is seeking an Agent Success Manager to join their Agent Success team. This role is responsible for partnering closely with customers to guide deployments, support adoption, and ensure they have the tools and insights needed to achieve meaningful outcomes. The Agent Success Manager will work cross-functionally with Product and Engineering to surface customer needs, solve challenges, and help shape the technology's performance in real-world environments. This position blends relationship management with hands-on execution and is ideal for someone who thrives in a fast-paced setting and wants to have a direct impact at a high-growth company. The role will be based out of Atlanta.

Requirements

4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)

Nice To Haves

Familiarity with Agentic AI tool deployments in large organizations
Working knowledge of Customer Support processes, systems, and best practices
Experience in a high-growth startup environment
A bachelor's degree in Science, Technology, Engineering, Math or similar fields

Responsibilities

Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs