Customer Success Agent - Call Center Representative

Freedom Mortgage

1d•$31,000 - $37,000

About The Position

Must be local to Marlton, NJ. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.

Requirements

High School Graduate/GED
0-1 Years related work experience preferred
Must be local to Marlton, NJ
Ability to multitask and be comfortable in a fast-paced work environment.
Top-notch communication skills
Patience and politeness

Responsibilities

Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
Maintain regular and punctual attendance.
Comply with all company policies and procedures.
Performs other related duties as assigned.