Customer Success Advocate

1-800 Contacts•Draper, UT

2d•Remote

About The Position

SeekWell, the parent company of 1-800 Contacts, The Framery, and Luna, is hiring a Customer Success Advocate for 1-800 Contacts. The role helps customers order and obtain contact lenses by providing inbound sales and service support, thoughtful product guidance, and timely solutions to customer issues. Agents are empowered to make decisions to create positive customer experiences and are expected to deliver high-quality service in a fast-paced environment while meeting performance goals. The position is remote for candidates residing in approved states. Training lasts four weeks, Monday through Friday, from 10 AM to 5 PM MST, and requires full attendance. The role offers full-time, part-time, or limited split-shift schedules; the current openings are for afternoon or evening shifts and include one required weekend shift each week. Pay is $15 per hour with bonus potential of up to $6 per hour. The advertised remote hourly range is $15–$21, depending on qualifications. Benefits eligibility depends on meeting minimum work-schedule requirements.

Requirements

At least 2–3 years of customer service experience.
A goal-oriented approach and willingness to meet performance metrics and promote products.
A fun, friendly personality and ability to connect with customers.
Reliable internet with at least 20 Mbps download and 10 Mbps upload speeds.
Computer literacy and ability to type at least 40 words per minute.
A private, dedicated workplace free from interruption or distraction that supports confidentiality.
A positive, driven, solution-oriented mentality.
Permanent residence in an approved state: North Carolina, Texas, Florida, or Utah.
Attend all four weeks of training, Monday through Friday, 10 AM–5 PM MST.
Work one weekend shift, Saturday or Sunday, each week.

Nice To Haves

Inbound sales experience.
Contact center experience.

Responsibilities

Handle inbound sales and customer service calls; no cold calling is required.
Offer thoughtful advice to help customers get value from contact lens purchases.
Communicate proactively with the manager and team through one-on-ones, team meetings, and chats.
Deliver exceptional customer service in a fast-paced, changing environment.
Identify and resolve customer issues promptly, making decisions in the moment to support positive outcomes.
Meet performance metrics for revenue per call, quality, availability, and dependability.
Demonstrate the company’s Big Hearted, Unconventional, Tenacious, and Better Together values in customer and team interactions.

Benefits

Monthly performance bonuses for eligible employees.
Development support from leaders.
Bi-annual performance reviews.
Safe, respectful, and inclusive work environment.
Medical coverage.
Dental coverage.
Vision coverage.
401(k) match.
Discounts on contact lenses, glasses lenses, and glasses frames.
Tuition reimbursement for eligible courses.
Reasonable accommodations for individuals with disabilities during the application or interview process, for essential job functions, and to receive other employment benefits and privileges.