Customer Success Advocate

1-800 Contacts•Draper, UT

3d•$15 - $21•Remote

About The Position

SeekWell, the parent company of 1-800 Contacts, The Framery, and Luna, is hiring a Customer Success Advocate for 1-800 Contacts. The role focuses on making contact lens ordering simple and affordable through customer-first support. The position is remote for candidates who permanently reside in an approved state. The posting lists Utah, Texas, Florida, and North Carolina as approved locations, though its final remote-hourly eligibility statement lists Utah, Texas, and North Carolina. The advocate handles inbound sales and service calls, advises customers on contact lens purchases, resolves issues, and delivers a high standard of service in a fast-paced environment. Advocates are expected to meet performance metrics and stay connected with their manager and team through one-on-ones, meetings, and chats. The role begins November 9, 2026. Training lasts four weeks, Monday through Friday from 10 a.m. to 5 p.m. Mountain Time, with 100% attendance required. The company is currently hiring for afternoon and evening shifts, including one required weekend shift each week. Full-time, part-time, and limited split-shift schedules are available. Pay is listed as $15–$21 per hour, with bonus potential up to $6 per hour.

Requirements

At least 2–3 years of customer service experience.
Reliable internet connection with speeds of at least 20 Mbps download and 10 Mbps upload.
Computer literacy and ability to type at least 40 words per minute.
A private, dedicated workplace free from interruption or distraction that supports confidentiality.
Positive, driven, and solution-oriented mentality.
Must permanently reside in an approved hiring location. The posting identifies North Carolina, Texas, Florida, and Utah, while its final remote-hourly eligibility statement lists Utah, Texas, and North Carolina.
Must attend all four weeks of training, Monday through Friday, 10 a.m.–5 p.m. Mountain Time.
Must work one weekend shift (Saturday or Sunday) each week.

Nice To Haves

Inbound sales experience.
Contact center experience.
A goal-getter mentality focused on meeting metrics and sharing products with customers.
A fun, friendly personality that enjoys connecting with customers.

Responsibilities

Handle inbound sales and service calls; cold calling is not required.
Provide thoughtful advice to help customers get value from their contact lens purchases.
Stay engaged with the manager and team through one-on-ones, team meetings, and chats.
Deliver exceptional customer service in a fast-paced, changing environment.
Identify and resolve customer issues promptly, making decisions in the moment to create a positive experience.
Meet performance metrics, including revenue per call, quality, availability, and dependability.
Represent the company’s values in calls, chats, and other interactions.