Customer Success Account Manager - Signature - Sioux City, IA

UPS Supply Chain Solutions•Sioux City, IA

About The Position

The Signature Customer Success Account Manager supports a territory that includes northwest and central Iowa and manages a high volume of smaller customers. The role focuses on customer satisfaction and retention at scale, using dashboards and reporting to support clients effectively. It requires efficiently managing multiple customers, providing value-driven guidance, and maintaining consistent engagement. The account manager helps drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize success with UPS solutions and products.

Requirements

1–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries using standardized solutions and escalate complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling and cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Update CRM with retention data and plan next steps for churn prevention and growth.