Customer Strategy

Valerie Health•San Francisco, CA

About The Position

Valerie Health is seeking a Customer Strategy professional to drive growth with their largest customers. This role involves deep engagement with partners for implementation and account growth, ensuring maximum value delivery and integration into their operations. The position is cross-functional, requiring technical fluency, strong customer relationship management skills, and a high degree of ownership. The ideal candidate will have a solid understanding of the healthcare business and operations, acting as a trusted partner to clients. Responsibilities include managing customer relationships, driving product adoption, identifying growth opportunities, and collaborating with internal teams (operations, engineering, go-to-market) to ensure successful launches, delivery, and expansion. This role is crucial for the company's growth and success.

Requirements

3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g., startups, consulting, VC/PE/IB)
Track record of expansively owning and driving key business outcomes on high-performing teams
Strong tech toolkit: advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling) or code fluency
Problem Solver: Enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale.
Ownership Mentality: Take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar.
Customer Obsessed: Get done whatever is best for the customer and Valerie Health, from digging into support requests or hopping on an early morning implementation call.
Strong Communicator: Clear and succinct in both written and verbal communication, capable of adjusting style for different audiences.
Work as Craft: Take pride in your work and thrive when achieving a high quality bar, but also have good intuition around what is “good enough” to achieve high velocity execution.
Growth Mindset: Eager to learn new approaches, seek feedback, and continually improve skill sets.

Nice To Haves

Deep understanding of the business and operations sides of healthcare, enabling you to be a trusted partner to our customers and understanding the nuances of practice operations and success.

Responsibilities

Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows.
Identify, define, and drive product opportunities to improve and deliver maximum value by diving into what matters most to customers.
Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and strategically identify opportunities for expansion and upsell.
Identify, respond to, and recommend solutions to customer issues by digging into data and collaborating with internal teams (e.g., Ops, Engineering) to ensure continued improvement and success.
Contribute to the development of best practices and playbooks for the Customer Strategy team, defining how to support and grow customers quarter over quarter.