Customer Strategy Manager

Kenvue•Markham, ON

1d•CA$92,600 - CA$142,600•Hybrid

About The Position

Kenvue is currently recruiting for a Customer Strategy Manager. At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Requirements

Bachelor’s degree or equivalent qualification in Business, Marketing, Analytics, or a related discipline.
6-8 years of relevant experience in customer strategy, sales analytics, or related fields, demonstrating progressive responsibility.
Strong understanding of consumer sales, channels, and Canadian retailers.
Proven ability to influence and align stakeholders at multiple organizational levels, both with and without direct authority, to achieve strategic business goals.
Strong leadership presence recognized by customers, team members, and internal partners, with a track record of driving collaboration and growth.
Exceptional communication and negotiation skills, capable of resolving complex issues and securing consensus while focusing on long-term objectives.

Nice To Haves

Proven expertise in leveraging advanced analytical tools (e.g., NIQ, Numerator and Tableau) to transform raw data into strategic insights.
Exceptional ability to synthesize complex datasets into compelling narratives that influence senior leadership decisions.
Advanced proficiency in data-driven decision making, including the ability to create and deliver compelling, fact-based presentations that translate sales objectives into actionable customer strategies.
Deep understanding of consumer industry dynamics and cross-category expertise to inform strategic recommendations.
Experience serving as a liaison between customers, sales teams, and internal support functions to foster a culture of partnership and shared success.
Demonstrated creativity in problem-solving and a proactive mindset to anticipate market trends and customer behavior shifts.
Demonstrated urgency and agility in capitalizing on market opportunities, addressing customer needs promptly, and ensuring successful product launches with optimal market penetration.

Responsibilities

Design and implement data-driven customer segmentation models and comprehensive sales strategy reports to uncover growth opportunities and align with organizational objectives.
Lead cross-functional workshops and collaborate across teams to translate complex customer and sales insights into actionable business strategies that drive measurable impact.
Develop predictive analytics frameworks and conduct in-depth analysis of sales margin, market share, and trends to anticipate customer needs and provide actionable insights for business growth.
Collaborate with product, sales, and other teams to craft innovative customer journey maps and integrate customer insights into cohesive sales strategies that enhance satisfaction, loyalty, and execution across the organization.
Spearhead the integration of emerging technologies and data sources to continuously refine customer and sales strategies, competitive positioning, and market expansion opportunities.
Generate and qualify leads by leveraging data analytics and direct feedback from field sales teams to optimize sales solutions.
Summarize and present complex analytical findings to sales teams and senior management, facilitating informed decision-making.
Proactively recommend strategic initiatives based on detailed data analysis to influence management and stimulate discussions aimed at improving sales outcomes.