Customer Strategy Lead - GCC

Haleon • Warren Township, NJ

21d • $137,185 - $188,630 • Hybrid

About The Position

The Customer Strategy Lead – GCC will lead U.S. customer strategy and end-to-end engagement for Growth – Cross Category platforms, including GLP-1, Medicare Advantage OTC, Soccer, Women’s Wellness, Kids’ Health, and future growth platforms. The role converts platform strategies into retailer priorities, commercial plans, and measurable omnichannel execution. It serves as GCC’s single Customer Strategy & Planning interface with Sales and provides customers with one aligned, brand-agnostic voice.

The position owns GCC customer segmentation and growth plans, leads engagement plans that link platform strategy to retailer needs and commercial milestones, and translates GCC strategies into retailer plans, omnichannel activation, and category-growth stories. It coordinates cross-functional teams, establishes performance measures, guides scaling and investment decisions, and leads one direct report. The role is based in Berkeley Heights, New Jersey, with a hybrid schedule of three onsite days per week.

Requirements

• 8+ years in CPG customer or sales strategy, category/insights, shopper marketing, omnichannel activation, or a related field.
• Proven ability to turn portfolio strategies into customer plans, retailer narratives, and executable activation.
• Expertise in segmentation, engagement planning, commercial planning, and performance measurement.
• Success leading cross-functional work in a matrix and influencing senior internal and customer stakeholders.
• Ability to lead through ambiguity and influence through leadership, with the entrepreneurship, resilience, executive presence, and accountability to turn strategy into action and develop others.
• Bachelor’s degree required.

Nice To Haves

• Customer strategy or activation experience with Walmart, Amazon, and/or Costco.
• Fluency in digital commerce, omnichannel activation, retail media, and digital shelf.
• Experience scaling multi-brand, cross-category platforms or pilots; consumer health familiarity is a plus.
• Advanced degree or relevant leadership development.

Responsibilities

• Own GCC customer segmentation and growth plans, defining priority retailers, customer roles, and growth targets.
• Lead end-to-end engagement plans linking platform strategy, retailer needs, commercial milestones, and senior sponsorship.
• Convert GCC strategies into retailer plans, omnichannel activation, and category-growth stories, mobilizing the right brands and capabilities.
• Serve as GCC’s single Sales interface and coordinate Marketing, Category/Insights, Shopper, Analytics, and Finance.
• Prioritize where and how proven executions scale across priority customers while enabling targeted tests that address clear learning needs.
• Set KPIs and measure the incrementality of GCC activation above the base business, using results to guide enterprise-wide investment and scaling decisions.
• Partner with the GCC team, lead one direct report, and model pace, resilience, and accountability.

Benefits

• Generous 401(k) plan.
• Tuition reimbursement.
• Time off programs, including 6 months paid parental leave.
• Healthcare programs, with the company paying for the majority of medical coverage for employees and their families, effective on day one.
• Opportunity to receive a discretionary bonus based on achievement of key business performance.
• Other incentive and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior