Director - GreyMatter GCC & Customer Experience

GreyOrange • Atlanta, GA

3d

About The Position

GreyOrange builds software and robotics that power modern warehouses. The Director of Product Management for GreyMatter Command Center (GCC) and Customer Experience owns how customers experience GreyOrange systems across the GreyMatter Command Center, Manager Dashboard, and operator interfaces for Pick, Put, Audit, and other applications. The role leads a team of product managers, each responsible for an application across the GreyOrange portfolio, and sets the vision, roadmap, and quality bar for a consistent, high-performing experience for warehouse managers, supervisors, and floor operators.

The Director defines and drives customer experience strategy, uses customer and operational insights to guide product decisions, and partners with teams across the organization to deliver in an agile environment. The role includes regular visits to customer warehouse sites to observe workflows and system performance, as well as benchmarking GreyOrange’s experience against WMS platforms and robot control systems. It also champions operational analytics, dashboards, and actionable real-time insights through GCC.

The position is based in San Francisco, California, or Atlanta, Georgia, and reports to the VP, Products. The successful candidate brings significant product management and team leadership experience, warehousing expertise, strong customer empathy, strategic thinking, and hands-on execution skills. A bachelor’s degree in Engineering from a top-tier institution is required; an MBA from a top-tier institution is preferred.

Requirements

• Significant product management experience, including experience leading and developing product management teams.
• Prior experience in the warehousing space.
• Bachelor’s degree in Engineering from a top-tier institution.
• Proven track record of working across teams in an agile, fast-paced environment.
• Comfort with frequent customer and warehouse site visits.
• Deep empathy for warehouse users, from floor operators to operations leaders.
• Strong strategic thinking paired with hands-on execution.
• Data-driven approach to prioritization and decision-making.
• Excellent communication and stakeholder management skills, including with senior customer and internal leaders.
• Ability to set a clear product vision and align multiple teams around it.

Nice To Haves

• Experience with leading WMS platforms such as Manhattan or Blue Yonder.
• Experience in warehouse automation, such as robotics, AS/RS, goods-to-person, or sortation.
• Background in analytics products.
• Hands-on familiarity with data tools such as Grafana, Databricks, or Snowflake.
• MBA from a top-tier institution.

Responsibilities

• Own and drive the customer experience strategy and roadmap for GCC, the Manager Dashboard, and operator-facing applications.
• Lead, coach, and develop a team of product managers, setting direction and accountability for outcomes across applications and systems.
• Visit customer sites regularly to gather feedback, observe warehouse operators, and understand how GreyOrange systems work alongside WMS, WES, and other automation.
• Define and track customer experience metrics, including usability, task efficiency, adoption, and satisfaction, and use them to prioritize and course-correct.
• Benchmark GreyOrange’s customer experience against leading WMS platforms and other robot control systems (RCS), translating gaps and opportunities into roadmap decisions.
• Champion operational data, dashboards, and insights as core GCC capabilities so customers can act on them in real time.
• Partner with Engineering, Design, Customer Success, Sales, Professional Services, and Operations to deliver in an agile environment.
• Set a clear product vision and align multiple teams around it.

What This Job Offers

• Job Type: Full-time
• Career Level: Director