Cust Strat Engagement Advisor

FedEx•Green Bay, WI

1d•Onsite

About The Position

The Customer Strategy and Engagement Advisor is responsible for building relationships with customers’ senior level executives to encourage new and repeat business opportunities. This role is responsible for the management of a select portfolio of accounts by vertical industry as well as managing and growing existing accounts by bringing forth new capabilities. The Customer Strategy and Engagement Advisor represent customer strategy and needs through active engagement within the organization; to ensure quality, with a focus on reliable, profitable growth.

Requirements

Bachelor's degree in business or related field preferred or 5 or more years of experience in building and maintaining customer relationships
Experience working with software, hardware and networks required
Travel requirements will be 10% to 15%
Excellent verbal and written communication skills
Customer service driven
Strong team player
Ability to follow policies and procedures.
Ability to read, write and interpret information.
Ability to add, subtract, multiply and divide.
Ability to use hands to finger, handle, or feel.
Ability to sit/walk/stand for duration of shift
Must possess visual acuity to perform essential job functions.
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
Ability to lift/carry items up to 50 pounds

Responsibilities

Develops account relationships with contacts from C-level to frontline management levels within the organization
Identify opportunities to further penetrate accounts by selling our diverse service portfolio across all lines of service
Partners with the Solution Design team prepare and present business proposals and sales presentations
Responsible for the negotiation and management of customer contracts and Statement of Work
Manage the account rationalization process and annual budget plan to ensure profitability and sustainability of the account
Responsible for planning and executing customer engagement activities to include customer presentation creation and leading business reviews
Supports sales team by acting as a subject matter expert to provide sales education and commercial content such as case studies, white papers and industry intelligence
Acts as the point of contact for customer communications, conflict resolution, and compliance on customer deliverables and revenue expectations
Responsible for reviewing and keeping track of progress of all major deliverables – strategic plan, quarterly reviews, annual reviews, improvement recommendations – to ensure quality standards, contractual commitments and customer expectations are met
Determines project management criteria required successfully onboard new customers
Owns the onboarding of new customers
Manage communication expectations between the operations team and the customer
Interact with Operations leaders to align metrics and reporting to meet customer requirements
Adheres to all applicable laws/regulations, as well as company policies and procedures
Other duties as assigned

Benefits

Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
401(k) plan with company match after 1 year
Tuition reimbursement program
Holiday pay and accrued paid time off programs offering both Vacation and PTO
Medical, dental, vision, and voluntary benefits available on day one
Basic life insurance
Basic AD&D coverage
Supplemental Life and Supplemental AD&D
Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
Paid parental leave for both moms and dads
Paid bereavement and jury duty