Customer Engagement Advisor

BCSP•Indianapolis, IN

2d•Onsite

About The Position

The Board of Certified Safety Professionals (BCSP) has helped advance workplace safety since 1969 by setting and certifying technical competency standards for safety, health, and environmental practitioners. Headquartered in Indianapolis, Indiana, BCSP is a not-for-profit organization recognized as a leader in high-quality, accredited credentialing. Our mission-driven culture, talented team, and strong values come together to help make workplaces around the world safer. We are looking for a customer-focused, organized, and self-motivated professional to join our Customer Engagement team. As a Customer Engagement Advisor, you will be a key point of contact for candidates pursuing BCSP certifications and designations. In this role, you will provide support by phone and email, process applications and evaluations, and manage pre- and post-examination transactions and records. If you enjoy helping others, staying organized, and delivering a high-quality customer experience, this could be a great opportunity for you. You may be a strong fit for this role if you communicate clearly, enjoy supporting others, stay calm under pressure, and can manage multiple priorities in a fast-paced environment. We are looking for someone who works well independently, collaborates effectively with others, and adapts quickly to new systems and processes.

Requirements

2+ years of experience in phone-based customer support
Strong communication and interpersonal skills
A customer-focused, empathetic approach and a genuine desire to help others
Ability to stay organized, solve problems, and manage multiple priorities in a fast-paced environment
Comfortable using computer systems and learning new software quickly
Ability to handle challenging situations with patience and professionalism
High school diploma or equivalent required

Nice To Haves

associate degree in business or a related field preferred

Responsibilities

Respond to candidate questions by phone and provide timely, accurate support.
Review certification applications and recertification materials for completeness and qualification requirements.
Enter and maintain accurate candidate data in the Certification Management System (CMS).
Communicate with candidates about eligibility decisions or credential holder status, including notification of examination results and advise candidates on other BCSP products available to support them.
May represent BCSP at marketing events and other provided services requiring travel.