Customer Strategist

Assembled • San Francisco, CA

1d • $120,000 - $160,000

About The Position

Assembled is hiring a Customer Strategist to help customers improve customer support operations as AI transforms the industry. The role owns customer relationships and results from implementation through renewal and expansion. The strategist partners with business leaders and operators, examines customer data and workflows, and identifies ways to improve demand forecasting, staffing, scheduling, and AI adoption. The work combines strategic thinking with hands-on problem-solving to deliver measurable improvements.

The Customer Strategist also contributes to Assembled’s growth by shaping the post-sales experience and expansion strategy, bringing customer insights into product decisions, and collaborating with Product, Engineering, Sales, Solutions, and company leadership. The role includes customer-facing business reviews, working sessions, and trainings. Assembled describes the team as close-knit and autonomous, working on increasingly complex customer challenges.

Requirements

• Ability to investigate complex problems, unfamiliar technology, and workflows, identify root causes, and determine what needs to change.
• Ability to interpret complex data, identify opportunities, and translate insights into clear recommendations that create lasting business value.
• Ability to prioritize, make decisions, take ownership, and move work from ideas to action without requiring close direction.
• Ability to build trust with frontline operators and senior executives, communicate complex ideas clearly, and align stakeholders.
• Willingness to learn quickly, seek feedback, adapt, and share learnings.
• Regular use of AI to solve problems and accomplish work, and interest in rethinking Customer Success as AI agents take on more day-to-day tasks.

Nice To Haves

• Experience in consulting, engineering, analytics, or business operations, especially in a fast-moving environment.
• Experience with complex B2B software, workforce management, customer operations, or conversational AI.

Responsibilities

• Own relationships with a portfolio of customers, understand their business priorities, build lasting relationships, and deliver measurable results.
• Anticipate customer risks, develop account strategies, and support renewals and account expansion.
• Analyze customer operations, product usage, and performance data to identify challenges and opportunities and provide actionable recommendations to customer leaders.
• Coordinate with customer teams and Assembled’s Product, Solutions, and Sales teams to align priorities, solve problems, and drive projects from idea through execution.
• Help customers improve workflows, solve operational challenges, and adopt Assembled capabilities.
• Lead customer trainings and business reviews that connect product adoption to measurable business results.
• Bring customer insights into product decisions and help shape account expansion strategy.
• Lead initiatives to improve the customer journey and internal ways of working.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed