Customer Solution Strategist

Smurfit Westrock • Los Angeles, CA

4d • $24 - $26 • Onsite

About The Position

The Customer Solution Strategist receives phone and email inquiries from existing and prospective customers and maintains customer accounts, inquiries, and orders. The role processes product information and sample requests, communicates order schedules and potential delays to customers and sales staff, and identifies opportunities for add-on sales based on customer needs. It prepares, enters, and monitors orders for strategic accounts.

The position leads the request-for-quotation (RFQ) process, serves as a primary contact for strategic customers and sales staff, and coordinates communication among customers, sales, purchasing, and other internal functions. It evaluates customer requirements and provides technical recommendations concerning cost and production schedules. The role manages multiple projects from development through production and fulfillment, monitors timelines to support on-time delivery, identifies cost-saving opportunities, checks specifications against estimates, and prepares and reviews quotations, costing, and invoicing.

This is an onsite position in Fontana, California, with a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule. Occasional travel is required, and the employee must be available to work on the last day of each month for month-end closing. The listed pay is $24–$26 per hour, dependent on experience.

Requirements

• Minimum of 3 years of experience in a related field.
• Experience with project management and meeting specific deadlines in a dynamic environment.
• Analytical skills and the ability to identify and understand problems and select appropriate resolutions.
• Confident interpersonal, verbal, and written communication skills with people at various organizational levels.
• Fluency in written and spoken English.
• Proficient data-entry skills and above-average knowledge of Microsoft Office products.
• Availability to work on the last day of each month for month-end closing.
• Ability to travel occasionally.

Nice To Haves

• Associate degree (AA) or equivalent from a two-year college or technical school.
• Knowledge of packaging products or distribution.
• Bilingual skills.

Responsibilities

• Lead the RFQ process by specifying material, collecting customer information, maintaining the quote log, and coordinating communication between purchasing and sales through the point of sale.
• Serve as the primary contact for strategic customers and sales staff regarding specific customers and projects.
• Communicate promptly with customers, sales, and internal functions about challenges affecting order expectations.
• Gather input, evaluate options, and make technical recommendations concerning costs and production schedules based on customer needs.
• Use creative problem-solving to achieve sales and customer objectives.
• Identify cost-saving opportunities to improve account profitability.
• Initiate, track, organize, prioritize, and monitor multiple projects through development, production, and fulfillment, providing timelines to support on-time delivery.
• Compare incoming work specifications with specifications used for estimates and identify changes that require re-estimation.
• Prepare quotation requests for estimators and present appropriate quotes to internal and external customers.
• Review costing and invoicing to ensure they agree with signed quotes.
• Receive customer phone and email inquiries; maintain customer accounts, inquiries, and orders; and process product information and sample requests.
• Communicate order schedules and possible delays to customers and sales staff, solicit add-on sales based on customer needs, and prepare, enter, and monitor strategic-account orders.
• Be available on the last day of each month to process month-end closing.

Benefits

• Medical coverage with HSA
• Dental and vision coverage
• Mental health benefits
• 401(k) with 5% company match
• Paid vacation time and holidays
• Life insurance and AD&D
• Short- and long-term disability insurance
• Tuition reimbursement
• Comprehensive training and learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed