About The Position
Sutherland Bulgaria is seeking motivated Customer Service Professionals to join their team, supporting the world's leading music streaming platform. This role offers a fully international, positive, and collaborative remote work environment from anywhere in Bulgaria. The company is a global leader in digital music streaming, providing access to over 82 million songs and podcasts to over 422 million monthly active users across 180+ countries. The position involves non-voice support, including email and chat, to assist users with various inquiries.
Requirements
- Excellent Turkish (C1) and English (C1)
- Valid EU work permit
- Strong written communication and problem-solving skills
- A team player with a positive, can-do attitude
- Comfortable explaining complex topics in a clear, simple manner
Nice To Haves
- Prior customer service experience is a plus
Responsibilities
- Provide email and chat support (no phone calls!) to Spotify users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
Benefits
- Permanent contract with long-term job security
- Fully remote training and work from anywhere in Bulgaria
- Additional health and life insurance
- 21 days of paid annual leave
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
