About The Position
Sutherland Bulgaria is seeking motivated Customer Service Professionals to join their team supporting Spotify, the world's leading music streaming platform. This role involves providing email and chat support (non-voice only) to users, answering common questions, assisting with account management and payment issues, and guiding users through troubleshooting steps. The position is fully remote and can be done from anywhere in Bulgaria.
Requirements
- Excellent French (C1) and English (C1)
- Valid EU work permit
- Strong written communication and problem-solving skills
- A team player with a positive, can-do attitude
- Comfortable explaining complex topics in a clear, simple manner
Nice To Haves
- Prior customer service experience is a plus
Responsibilities
- Provide email and chat support (no phone calls!) to users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
Benefits
- Permanent contract with long-term job security
- Fully remote training and work from anywhere in Bulgaria
- Additional health and life insurance
- 21 days of paid annual leave
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
