About The Position
This role involves providing non-voice customer support (email and chat only) to Spotify users. The specialist will answer common questions, assist with account management and payment issues, and guide users through troubleshooting steps. The position requires excellent communication skills and a patient, problem-solving approach.
Requirements
- Excellent Polish (C1) and English (C1) language skills.
- Valid EU work permit.
- Strong written communication skills.
- Strong problem-solving skills.
- A team player with a positive, can-do attitude.
- Comfortable explaining complex topics in a clear, simple manner.
Nice To Haves
- Prior customer service experience is a plus.
Responsibilities
- Provide email and chat support to Spotify users.
- Answer common "how-to" and FAQ-type questions.
- Assist with account management and payment-related issues.
- Guide users through troubleshooting steps with patience and clarity.
Benefits
- Permanent contract with long-term job security.
- Fully remote training and work from anywhere in Bulgaria.
- Additional health and life insurance.
- 21 days of paid annual leave.
- Food vouchers.
- Multisport card (partially covered).
- Performance bonuses.
- World-class training and career growth opportunities.
- Digital HR services and 24/7 psychological support.
- Fully digital onboarding and contract signing.
- Recognition and referral programs.
- Engaging employee events and wellness initiatives.
- Learning platforms and certification support.
- Exposure to global business and an inclusive, multicultural environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
