Customer Service Hiring Event

Parts Town•Plattsburgh, NY

6d•Hybrid

About The Position

The Customer Solutions Specialist, internally known as the Parts Expert, assists customers with pricing, quote generation, parts identification, shipping, tracking, and returns. The role is part of a team of Customer Solutions Specialists that delivers high-quality customer service and works to exceed customer expectations. The position handles a high volume of inbound calls and emails, processes customer requests, and collaborates with customers, manufacturers, and internal departments. The target start date is December 2, 2026. The role is based at the Parts Town location in Plattsburgh, New York, and the posting describes a hybrid work schedule. The regular schedule is Monday through Friday, with availability to work between 8:00 AM and 9:00 PM EST. Listed shift options are 10:00 AM–7:00 PM, 11:00 AM–8:00 PM, and 12:00 PM–9:00 PM. The first three weeks of training are Monday through Friday, 10:00 AM–7:00 PM EST. The annual salary range is $37,348.78–$50,403.56 ($17.96–$24.23 hourly), based on factors including qualifications, experience, and geographic location. Some roles offer profit sharing and an annual bonus, depending on the role. The company describes its culture as collaborative, supportive, and focused on growth and work-life balance.

Requirements

At least one year of experience in a face-to-face or over-the-phone customer service role.
Strong organizational, multitasking, and computer skills.
Ability and enthusiasm to handle a high volume of detailed calls while maintaining a friendly and helpful demeanor.
Knowledge of MS Office.
A quality, high-speed internet connection at home.
Positive, outgoing, team-oriented personality.
Strong communication skills and proficiency in written and spoken English.
Availability to work Monday through Friday during a schedule that falls between 8:00 AM and 9:00 PM EST, with flexibility to adjust to different hours as needed.
Availability to work the first three weeks of training Monday through Friday, 10:00 AM–7:00 PM EST.

Nice To Haves

Bilingual ability.
Knowledge of original equipment manufacturer parts is welcomed but is not required.

Responsibilities

Handle approximately 50–70 inbound phone calls per day and a steady flow of emails while providing an exceptional customer experience.
Process customer requests, including order entry, order status updates, part number identification, pricing and availability confirmation, and returns.
Assist with quote generation, shipping, tracking, and parts identification.
Collaborate with customers, manufacturers, and internal departments to address customer needs.
Uphold Parts Town’s customer service and quality standards.