Customer Service Hiring Event

Parts Town•Fort Wayne, IN

6d•Hybrid

About The Position

The Customer Solutions Specialist, internally known as the Parts Expert, assists customers with pricing, quote generation, parts identification, shipping, tracking, and returns. This role is part of a team that provides high-quality customer service and works to exceed customer expectations. The position handles a high volume of inbound customer interactions, including approximately 50–70 phone calls per day and a steady flow of emails. It processes requests such as order entry and status updates, part-number identification, pricing and availability confirmation, and returns. The specialist collaborates with customers, manufacturers, and internal departments to address customer needs. The target start date is December 2, 2026. The work schedule is Monday through Friday, with availability to work between 8:00 a.m. and 9:00 p.m. EST; possible shifts are 10:00 a.m.–7:00 p.m., 11:00 a.m.–8:00 p.m., or noon–9:00 p.m. The first three weeks of training are scheduled Monday through Friday, 10:00 a.m.–7:00 p.m. The posting describes a hybrid work schedule and gives the role’s location as Fort Wayne, Indiana. The annual salary range is $37,348.78–$50,403.56 ($17.96–$24.23 per hour), based on factors including qualifications, experience, and geographical location. The role may include profit sharing and an annual bonus depending on the position. Benefits include health, dental and vision insurance, a 401(k) with match, employee assistance programs, paid time off, paid sick time, paid holidays, paid parental leave, and professional development opportunities.

Requirements

At least one year of experience in a face-to-face or telephone customer-service role.
Strong organizational, multitasking, and computer skills.
Ability to handle a high volume of detailed calls while maintaining a friendly and helpful demeanor.
Knowledge of MS Office.
A quality, high-speed internet connection at home.
Positive, outgoing, team-oriented personality.
Strong communication skills and proficiency in written and spoken English.
Availability to work Monday through Friday between 8:00 a.m. and 9:00 p.m. EST, with flexibility to adjust hours as needed.
Availability to work the first three weeks of training Monday through Friday, 10:00 a.m.–7:00 p.m. EST.

Nice To Haves

Bilingual ability.
Knowledge of original equipment manufacturer parts is welcomed but not required.

Responsibilities

Handle a high volume of inbound customer calls and emails while delivering an exceptional customer experience.
Process customer requests, including order entry and order-status updates, part-number identification, pricing and availability confirmation, and returns.
Assist with pricing, quote generation, parts identification, shipping, tracking, and returns.
Collaborate with customers, manufacturers, and internal departments to address customer needs.
Uphold Parts Town’s customer-service and quality standards and work to exceed customer expectations.