Order Entry/Processing - Urgently Hiring!!

AtWork•Las Vegas, NV

16h•Onsite

About The Position

The Customer Solutions Specialist – Parts & Service Dispatch provides customer support, processes parts and service requests, coordinates service calls, and helps ensure customer issues are handled accurately and efficiently. This role works with customers, field service technicians, vendors, and internal departments in a fast-paced customer service environment. The position is full-time and requires 40 or more hours per week in a professional office environment, with flexibility for possible overtime, evenings, weekends, or holidays based on business needs. The work involves extended computer and telephone use and managing multiple customer requests, deadlines, and priorities.

Requirements

High school diploma or equivalent required.
Proficiency with Microsoft Outlook, Word, and Excel.
Strong computer and data-entry skills.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to research problems, identify solutions, and escalate issues appropriately.
Ability to learn new software and systems quickly.
Strong attention to detail and commitment to accuracy.
Ability to work independently and contribute to a team environment.
Dependable, customer-focused, adaptable, and able to take ownership of work.
Comfort working at a computer and using a telephone for extended periods.
Ability to manage multiple customer requests, deadlines, and priorities simultaneously.
Schedule flexibility, including possible overtime, evenings, weekends, or holidays based on business needs.

Nice To Haves

Additional education or technical training.
3 or more years of experience in customer service, parts support, dispatch, technical help desk, or a related role.
Previous experience with ERP, CRM, order management, or service ticketing systems.
Experience with dispatch, parts coordination, order processing, or service support.

Responsibilities

Respond to incoming customer calls, emails, and service requests professionally and promptly.
Answer questions and assist customers with parts- and service-related needs.
Process parts orders, quotes, returns, and service requests using internal ERP/CRM systems.
Dispatch service requests to field service technicians and coordinate service scheduling.
Create, update, track, and close service tickets accurately.
Research parts availability, order status, inventory, and customer inquiries.
Communicate with customers, technicians, vendors, and internal departments about service and parts requests.
Escalate urgent or complex customer issues to the appropriate department or supervisor.
Maintain accurate documentation of customer interactions, orders, service requests, and resolutions.
Ensure orders and service tickets are completed within established deadlines.
Prepare and share daily reports as required.
Assist with creating FAQs, instructions, and other customer support documentation.
Maintain positive working relationships with customers and internal teams.
Handle customer concerns professionally, diplomatically, and tactfully.
Perform additional duties as assigned.