Customer Solutions Representative

Central State Bank•Calera, AL

11h•Onsite

About The Position

At Central State Bank, Customer Solutions Representatives establish and nurture relationships with our valued customers by providing a positive first impression over the phone through friendly and courteous service while performing efficient and accurate banking transactions.

Requirements

High school diploma or GED required
A smile and great attitude
Telephone etiquette, courtesy, tact, and diplomacy are all skills that are necessary to be successful in this position
Highly developed sense of integrity and strong work ethic
Personable and outgoing; able to talk with customers and build rapport and relationships
Great attention to detail and providing accurate service
Technically savvy; able to use multiple computer systems and ability to adapt to change
Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.

Nice To Haves

Prior banking experience, preferred

Responsibilities

Answer incoming calls and assist customers with questions and concerns related to their credit card accounts.
Process and respond to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.
Properly diagnose customer needs and proactively educate them about the features and benefits of Central State Bank products and services.
Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how Central State Bank can help meet their financial needs.
Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.