Customer Solutions Representative- RESEA

C2 GPS • Corpus Christi, TX

11d • Hybrid

About The Position

The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services through the Reemployment Services and Eligibility Assessment (RESEA) Program to expedite reemployment. This role involves communicating with customers by telephone, virtually, or in-person to assess customer goals, provide information, and assist job seekers transitioning to a new position. The CSR will also review and identify job opportunities for customers and provide referrals to qualified candidates. Additionally, they will provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services, including resume development, application completion, and interview techniques. The position requires developing constructive and cooperative working relationships with internal team members, the public, and external partners, while actively seeking ways to improve workforce services to meet labor market needs and contributing to Career Center performance goals.

Requirements

• Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve challenging situations and difficult customers.
• Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

• Previous knowledge of workforce development or career counseling services is helpful.
• Knowledge of the local communities being served and understanding labor market and resources.
• Bilingual in English and Spanish strongly preferred.
• Six months of relevant experience preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.
• Provides a comprehensive assessment to include career aptitude assessments to help identify needs, and evaluate the customers’ interests, skills, and abilities.
• Recommend helpful workforce programs and services at the local, state, and federal level that customers are eligible to participate in.
• Provides customers with interview and resume assistance, soft skill development, and recommends additional training opportunities.
• Provides information on the local job market, employment services and resources, educational opportunities, and other available services.
• Self-monitors caseload and maintains data accuracy, the integrity of the case file and confidentiality of customer information.
• Ensures customers are regularly tracked to contribute to C2GPS performance goals.

Benefits

• Health Insurance
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) 100% employer match up to 6% of employee contributions
• Dental
• Vision
• Life Insurance
• Short and Long-Term Disability
• Pet Insurance
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED