Customer Solutions Representative

thyssenkrupp Materials NA • Concord, ON

5d • Onsite

About The Position

To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their purchase orders. Prepare miscellaneous reports and any contract maintenance needed in a timely and effective manner.

Requirements

• Bachelor’s Degree in a related field or comparable experience
• Computer literate
• Telephone experience

Nice To Haves

• 1 to 2 years sales experience
• Interpersonal skills necessary in order to sell, negotiate and close business with customers
• Attention to detail in order to evaluate customer’s accounts and orders
• Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.
• Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
• Knowledge of products being sold by the business unit

Responsibilities

• Respond to customer calls, faxes, and e-mails
• Generate and follow up on quotes for all products
• Provide technical assistance to customers
• Process sales orders
• Enter return orders, credits, and debits when required
• Enter scrap return order as requested by distribution channels
• Implement stocking programs by use of X-part numbers and/or Scheduling agreements when necessary
• Assist Outside Sales in obtaining forecasts as needed by the customer for implemented stocking programs
• Accurately implement and maintain firm metal agreements.
• Track units used by customer on a regular basis while providing customer with updates.
• Orchestrate and implement the type of contract needed based on the specific type of business at hand while working collaboratively with Outside Sales
• Manage customer specific inventories and report concerns to purchasing/ management
• Satisfy customer service issues
• Continuously increase knowledge of company products, services, and procedures
• Work in team environment, communicating as required with all personnel.
• Traveling as needed to meet company goals
• Monitor competitor products and prices.
• Assist in quality related duties where required
• Meets TKMNA Employee Attributes/Competencies

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level