Customer Solutions Manager

AALBERTS HYDRONIC FLOW CONTROL, INC • Fishers, IN

1d

About The Position

The Customer Solutions Manager at Aalberts HFC leads the Customer Service, Field Services, and Project Management functions to deliver an exceptional customer experience. The role oversees coordination and execution of large, complex, and high-priority customer orders and connects customers with Sales, Operations, Engineering, Planning, Purchasing, Quality, and Shipping. It ensures customer requirements are understood, communicated, and successfully executed, and oversees field-service activities that support product performance and resolve customer issues.

The position calls for a self-driven, proactive leader who independently advances priorities, anticipates customer and operational needs, and takes ownership of issues from identification through resolution. The manager directly supervises and develops employees across the Customer Service, Field Services, and Project Management functions.

The job primarily operates in a professional office environment, with regular interaction with employees in manufacturing and warehouse environments. Core hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., for at least 40 hours per week. Evening and weekend work is required as duties demand. Occasional travel may be required for customer visits, training, construction jobsites, OEM factories, or meetings.

Requirements

• Bachelor’s degree in business, engineering, project management, or a related field, or an equivalent combination of education and experience.
• Five years of experience in customer service, field services, project management, order management, or a related function.
• Previous supervisory or team-leadership experience.
• Demonstrated success independently managing priorities and driving projects or customer issues through completion.
• Experience coordinating complex projects across multiple departments.
• Experience resolving customer issues and coordinating technical or service support.
• Strong leadership, delegation, and team-development skills.
• Customer-focused approach, sound judgment, and problem-solving skills.
• Strong communication and cross-functional collaboration skills.
• Effective project management, organization, and prioritization.
• Understanding of hydronic systems, technical products, and manufacturing processes.
• Strong business acumen and attention to detail.
• Familiarity with ERP, CRM, and project- or service-management systems.

Nice To Haves

• Experience in a manufacturing or technically focused environment.
• Experience managing large, customized, or complex customer orders.
• Knowledge of hydronic heating and cooling systems, products, or applications.
• Project-management training or certification.

Responsibilities

• Lead, coach, and develop the Customer Service, Field Services, and Project Management teams.
• Oversee customer-service operations to ensure responsive communication, accurate order processing, and timely issue resolution.
• Oversee field-service activities, aligning schedules, resources, and technical support with customer needs.
• Direct the execution of large, complex, and high-priority customer projects, ensuring clear plans, accountability, and follow-through.
• Coordinate across departments to ensure customer requirements are understood and commitments are met.
• Serve as an escalation point for complex customer concerns and partner with Engineering, Quality, and other functions to drive resolution.
• Independently advance priorities, anticipate risks, remove obstacles, and follow through with minimal direction.
• Monitor performance and lead improvements to processes, service quality, and customer satisfaction.
• Supervise and develop employees within the Customer Service, Field Services, and Project Management functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager