Customer Solutions Engineer (SaaS implementation) - New York

Deepki • New York, NY

2d • Hybrid

About The Position

Deepki, a leading SaaS solution provider in the real estate sector, is seeking a Customer Solutions Engineer in New York. This role is crucial for managing and assisting clients in the deployment of our SaaS solution, with the primary goal of enabling them to achieve energy savings, improve energy efficiency, and reduce their CO2 and greenhouse gas emissions.

Requirements

• Bachelor's or Master's degree in Engineering or Business Management.
• Project management skills with a focus on quality and methodology.
• Excellent communication and teaching abilities, with fluency in English.
• Strong analytical skills and the ability to analyze data workflows.
• Basic skills in Python, R, or other coding languages.
• Team player with a keen sense of customer interaction.

Nice To Haves

• Familiarity with agile development methods (Scrum, Sprint, etc.).
• Professional experience with Excel.
• Previous experience in utilities, energy efficiency, or building industries.
• Interest in sustainable development and ecological/environmental transition.

Responsibilities

• Collaborate with clients to manage and support the deployment of Deepki's SaaS solution, ensuring successful implementation of energy-saving projects and sustainable practices.
• Customize and configure Deepki features to meet individual client needs, including data-visualization widgets, user inputs, alerts thresholds, and energy and CO2 pathways.
• Integrate the platform into clients' IT landscape, establishing interfaces with utilities data-suppliers and creating scripts for custom KPIs related to smart energy and CO2 analysis.
• Provide training and ongoing support to clients' users, ensuring their efficient use of the platform.
• Analyze client data, perform quality checks, and calculate KPIs for energy analysis and energy savings.
• Contribute to the development of advanced processes and automations to enhance data quality and efficiency.
• Collaborate with the product team to envision future enhancements of the platform.
• Identify additional customer needs, manage customer roadmaps, and propose complementary offers.
• Foster knowledge sharing by producing relevant documentation and expertise notes.

Benefits

• 20 Days of Paid Vacation annually
• 5 Sick Days
• 10 Public Holidays
• 401(k) - Safe harbor plan - 3.5% employer contribution
• Medical, Dental & Vision Coverage (fully paid by Deepki)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level