Customer Success Manager New York

Planhat•New York, NY

7d•$100,000 - $150,000•Onsite

About The Position

Our team comes from diverse backgrounds, the common denominator is drive and ambition. Perhaps you've spent a minimum of 3-5 years in high-performance environments like management consulting or a fast-growth startup, where clear thinking, fast execution, and accountability to outcomes were non-negotiable. Or perhaps you have previously been a CS leader and are now looking to bring your expertise to others. You've been consistently promoted and entrusted with increasing responsibility. You bring strong business acumen, genuine curiosity about AI and the SaaS landscape, and a winner's mentality with a track record in competitive sports, academics, or other arenas that proves you're top talent who rises to every challenge. Commercially focused: you think in terms of revenue and business outcomes and can engage with senior stakeholders on the metrics and strategies that impact their bottom line Comfortable owning the full outcome: you connect product adoption to measurable business impact and view customer outcomes as a direct reflection of your work Self-directed and adaptable: you take initiative without waiting for direction, learn quickly, and thrive when given autonomy and accountability Tech-savvy curiosity: you're naturally interested in how technology and AI can create leverage, improve decisions, and shape new ways of working Highly ambitious: you set challenging goals and execute with urgency, driven by growth for both your customers and yourself

Requirements

Minimum of 3-5 years in high-performance environments like management consulting or a fast-growth startup
Strong business acumen
Genuine curiosity about AI and the SaaS landscape
Track record in competitive sports, academics, or other arenas that proves you're top talent
Commercially focused: think in terms of revenue and business outcomes and can engage with senior stakeholders on the metrics and strategies that impact their bottom line
Comfortable owning the full outcome: connect product adoption to measurable business impact and view customer outcomes as a direct reflection of your work
Self-directed and adaptable: take initiative without waiting for direction, learn quickly, and thrive when given autonomy and accountability
Tech-savvy curiosity: naturally interested in how technology and AI can create leverage, improve decisions, and shape new ways of working
Highly ambitious: set challenging goals and execute with urgency, driven by growth for both your customers and yourself

Nice To Haves

Previously been a CS leader
Consistently promoted and entrusted with increasing responsibility
Winner's mentality

Responsibilities

Own commercial outcomes end to end, managing customers from onboarding through renewal and expansion, driving retention and maximizing NRR
Deliver measurable customer outcomes, aligning your strategy to either revenue expansion or operational efficiency and systematically tracking progress
Identify opportunities proactively, analyzing usage patterns, engagement signals, and customer health data to uncover expansion opportunities and mitigate churn risks
Drive product adoption as the foundation for creating long-term value and sustainable revenue growth
Inform product and go-to-market strategy through your direct customer engagement, shaping product roadmap priorities and commercial strategy