Customer Solutions Consultant

Hotwire Communications • West Palm Beach, FL

2d • Onsite

About The Position

The Customer Solutions Consultant (CSC) is a customer-facing, opportunity-driven role that partners directly with Sales to define customer requirements, shape solution approaches, and drive successful business outcomes. This role gathers and communicates requirements to Product & Technology, enabling the development of technical designs that meet customer needs while ensuring feasibility, alignment, and delivery readiness, and clearly bridging customer expectations with organizational capabilities. The Customer Solutions Consultant is a strategic, stabilizing role designed to reduce friction and improve scalability, while also remaining opportunity-driven. The role ensures consistent requirements capture, solution alignment, and coordinated design development across sales pursuits.

Requirements

• Bachelor’s Degree in Science in Engineering, Telecommunications, or Computer Science
• At least 3 years of working experience in telecommunications industry affecting business sales growth and account management.
• Demonstrated ability and keen understanding of short-term and long-term sales plans with the ability to manage process through acquisition and implementation.
• Ability to collaborate with cross-functional teams in a high-pressure environment to ensure deadlines are met pre and post-sale.
• Must be able to provide own transportation to various locations in organizational service area.

Responsibilities

• Partner with Sales directly as an active member of opportunity teams.
• Engage customers through discovery sessions, solution workshops, clarification meetings, and solution presentations.
• Translate customer business objectives into clear solution requirements and scope.
• Present solution approaches, assumptions, and value propositions to customers and internal stakeholders.
• Validate solution feasibility, risks, constraints, and delivery dependencies prior to commitment.
• Support clean handoff from pre-sales to delivery teams with validated requirements and design artifacts.
• Contribute to standardized discovery, requirements, and solution documentation frameworks.
• Provide new product requirements to Product & Technology based on recurring customer requirements and solution gaps.
• Demonstrate combined technical and consultative depth, with the ability to understand customer environments and solution options while partnering with SMEs to finalize technical designs and validate feasibility.
• Other duties as assigned by Supervisor.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level