Consultant, Customer Solutions

Cardinal Health•Quincy, MA

1d•$90,600 - $116,460•Onsite

About The Position

Operations Technology contributes to Cardinal Health. Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. This includes warehousing and fulfillment of materials and products, transportation, inventory management, as well as demand, supply, and manufacturing planning. Operations Technology is responsible for the identification and application of appropriate new technology and associated processes to drive efficiency, productivity, and optimal network design. This should include interfacing with transportation and customer-facing strategies to ensure continuous supply chain solutions. The Customer Solutions team provides sales consultation through direct engagement “inside the four walls” of our customer’s sites of care, through a menu of standard assessments, insights, and analytical tools to improve the customer’s supply chain performance and provide value, while advancing differentiation for Cardinal Health. We partner with Customers and our Distribution Centers to optimize and improve the overall supply chain by serving as a Trusted Advisor.

Requirements

Bachelor's degree in related field, or equivalent work experience, preferred
3-8 years of experience, preferred
Ability to work independently with a proactive, solutions-focused mindset and strong problem-solving skills
Strong supply chain and customer facing experience
Proficient in data analytics tools, including Excel (Pivot Tables)

Nice To Haves

Experience with Tableau, preferred
Experience working within inventory management systems and other databases, preferred

Responsibilities

Supporting supply chain expertise and working with the customer onsite to support inventory reconciliation process changes to maintain and optimize the service / solution
Works onsite at customer locations, which could range from a hospital department to a Surgery Center
Cultivate relationships to ensure successful customer experience and long-term relationship with customers.
Articulate benefits and adoption strategies to customer’s supply chains to drive efficiency and optimization that helps drive a more positive customer experience and help retain business with Cardinal Health.
Customer Presentations and Internal Account Planning
Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to Customer Solutions Team policies and procedures.
Collaboration with Sr. Consultant, Customer Solutions Team on opportunities within the account.
Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the Customer Solutions Team solutions.
Conduct reporting via Excel learning and utilizing Cardinal Health Customer Optimization tools and reporting