Customer Solutions Architect

Fivetran • Austin, TX

31d • $135,000 - $153,000 • Hybrid

About The Position

Fivetran and dbt Labs are merging, aiming to provide a comprehensive data infrastructure solution. This role focuses on helping current customers maximize their dbt Cloud deployment, working alongside Sales Directors and Solutions Architects. The goal is to drive customer satisfaction, leading to renewals and expansions by understanding customer needs, showcasing dbt Cloud's capabilities, and acting as the voice of the customer internally. This is an opportunity to be part of building out processes and playbooks for the early Customer Solutions Architect team.

Requirements

• 2+ years of experience in a post-sales role, such as a technical account manager or CSE.
• Solid technical background with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency.
• High degree of comfort presenting to various stakeholders or audiences, ideally with experience in an externally facing role.
• Ability to operate in an ambiguous and fast-paced environment and think on your feet during customer conversations.
• Desire to be part of a team, both as an active member of the Customer Solutions Architect team and in day-to-day work with Sales Directors and Solutions Architects.
• Openness to travel for external and internal events.

Nice To Haves

• dbt certification
• Prior dbt experience
• Basic python competency
• Advanced SQL knowledge
• Experience with ancillary tools, managing data infrastructure, APIs, etc.

Responsibilities

• Manage a portfolio of Commercial or Enterprise customers, monitoring account health, product adoption, and utilization to identify expansion opportunities and risks of churn or contraction.
• Improve customer loyalty and retention by building and maintaining strong relationships with key technical stakeholders, understanding their analytics needs and use cases, and determining how dbt Cloud can help them achieve their goals.
• Increase customer value from dbt Cloud by educating them on new and existing products and features.
• Collaborate with Sales Directors and Solutions Architects on accounts, building trust and providing strategic input on the customer lifecycle and renewals.
• Act as the voice of the customer in product discussions and work with the team to improve internal processes.
• Participate in improving team processes and assets, and enabling others on the team.
• Create and deliver external-facing content through live events, blog posts, recorded tutorials, or other formats.

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Flexible stipends for Cell Phone & Internet, Learning & Development, Office Space
• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed