Customer Solutions and Demand Planning Manager
About The Position
Chromalloy is seeking a Customer Solutions & Planning Leader to own and integrate commercial, customer, planning, and logistics activities at its BELAC facility in Oldsmar, Florida. This on-site site leadership role serves as the primary connection between customers and site operations and leads the full order-to-delivery process, translating customer demand into production and delivery plans. The position has accountability for customer relationships, sales execution, the Sales, Inventory & Operations Planning (SIOP) process, production planning, and shipping and receiving. The role leads and develops planning and logistics teams while driving revenue growth, on-time delivery, inventory performance, and customer satisfaction. It calls for someone who can structure complex processes, align competing priorities, and create accountability across functions. The work supports aviation safety and reliability through the repair and manufacture of critical aerospace components. The role may require work outside regularly scheduled hours, including evenings, weekends, and/or holidays, according to operational needs. Additional hours are assigned based on business requirements; non-exempt employees receive overtime in accordance with applicable law. Applicants must meet the stated U.S.-person eligibility requirement. Employment offers are conditioned on successful completion of a background investigation and drug screen.
Requirements
- Bachelor’s degree in Business, Supply Chain, Engineering, or a related field, or an equivalent combination of education and relevant experience.
- At least 7 years of experience in customer solutions, sales, operations planning, supply chain, or a related leadership role.
- Experience leading integrated demand, production, supply, or operations planning processes.
- Experience managing planning, scheduling, logistics, or related operational functions.
- Ability to translate customer demand and commercial forecasts into executable operating plans.
- Strong commercial and operational acumen, including understanding the connections among customer commitments, demand, capacity, inventory, and production execution.
- Experience leading teams and creating accountability among direct reports and cross-functional partners.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage ambiguity, balance competing priorities, and drive alignment across functions.
- Excellent customer communication, stakeholder management, and negotiation skills.
- Advanced proficiency with Microsoft Excel and planning or ERP systems.
- Must qualify as a U.S. person under the government-regulation eligibility requirement.
Nice To Haves
- Experience in aerospace or another highly regulated manufacturing environment.
- Demonstrated success driving revenue growth and improving delivery performance.
- Experience leading a formal SIOP or Sales and Operations Planning process.
- Lean, Six Sigma, or other continuous improvement experience.
- Experience leading crisis response, customer recovery, or delivery escalation efforts.
Responsibilities
- Serve as primary point of contact for key customers, managing relationships, performance, communication, and growth.
- Drive revenue growth through proactive customer engagement, opportunity identification, and disciplined execution.
- Ensure contract compliance, pricing alignment, and execution against customer commitments.
- Own and lead the site SIOP process, aligning customer demand, operational capacity, supply requirements, and financial targets.
- Lead demand planning, supply planning, and capacity alignment through a clear, consistent operating cadence.
- Translate commercial forecasts into actionable production, inventory, and delivery plans.
- Lead the Senior Production Planner and oversee production planning to improve schedule adherence and resource utilization.
- Manage the Shipping & Receiving team to support timely, accurate, and efficient product flow.
- Improve on-time delivery, lead times, backlog health, forecast accuracy, and inventory performance.
- Connect customers with operations, supply chain, quality, finance, and site leadership.
- Lead resolution and escalation of delivery, quality, capacity, and customer service issues with urgency and transparency.
- Represent the voice of the customer internally and establish priorities based on customer commitments and business needs.
- Establish and monitor performance measures for revenue, forecast accuracy, on-time delivery, backlog, inventory, and customer satisfaction.
- Identify and implement process improvements across customer solutions, planning, scheduling, and logistics.
- Lead, coach, and develop planning and logistics teams, promoting accountability, collaboration, and continuous improvement.
- Ensure compliance with applicable safety, quality, regulatory, and ethical requirements.
Benefits
- Comprehensive and flexible medical, dental, and vision benefit options starting on day one.
- Employee Assistance Program (EAP).
- Wellness incentives.
- 401(k) with employer matching.
- Development and progression opportunities, including regular performance conversations, training and development curriculum, and engineering fellowship programs.
- Paid vacation, sick time, and holidays, eligible from the first day of employment.
- Parental leave, eligible from the first day of employment.
- Eligibility for quarterly and annual bonuses, depending on role and site.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
