Customer Solutions and Demand Planning Manager

Chromalloy • Oldsmar, FL

2d • Onsite

About The Position

The Customer Solutions and Demand Planning Manager owns and integrates commercial, customer, planning, and logistics activities at Chromalloy’s BELAC facility in Oldsmar, Florida. Serving as the primary connection between customers and site operations, this leader oversees the full order-to-delivery process and translates customer demand into actionable production and delivery plans. The role has direct accountability for customer relationships, sales execution, the Sales, Inventory & Operations Planning (SIOP) process, production planning, and shipping and receiving.

This highly visible site leadership role leads and develops the planning and logistics teams while driving revenue growth, on-time delivery, inventory performance, and customer satisfaction. The position supports aviation safety and reliability by helping repair and manufacture critical aerospace components used across the global aviation industry.

Requirements

• Bachelor’s degree in Business, Supply Chain, Engineering, or a related field, or an equivalent combination of education and relevant experience.
• At least 7 years of experience in customer solutions, sales, operations planning, supply chain, or a related leadership role.
• Experience leading integrated demand, production, supply, or operations planning processes.
• Experience managing planning, scheduling, logistics, or related operational functions.
• Demonstrated ability to translate customer demand and commercial forecasts into executable operating plans.
• Strong commercial and operational acumen, including understanding the connections among customer commitments, demand, capacity, inventory, and production execution.
• Experience leading teams and creating accountability across direct reports and cross-functional partners.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to manage ambiguity, balance competing priorities, and drive alignment across functions.
• Excellent customer communication, stakeholder management, and negotiation skills.
• Advanced proficiency with Microsoft Excel and planning or ERP systems.

Nice To Haves

• Experience in aerospace or another highly regulated manufacturing environment.
• Demonstrated success driving revenue growth and improving delivery performance.
• Experience leading a formal SIOP or Sales and Operations Planning process.
• Lean, Six Sigma, or other continuous improvement experience.
• Experience leading crisis response, customer recovery, or delivery escalation efforts.

Responsibilities

• Serve as the primary point of contact for key customers, owning relationship management, performance, communication, and growth.
• Drive revenue growth through proactive customer engagement, opportunity identification, and disciplined execution.
• Ensure contract compliance, pricing alignment, and execution against customer commitments.
• Own and lead the site SIOP process, aligning customer demand, operational capacity, supply requirements, and financial targets.
• Lead demand planning, supply planning, and capacity alignment through a clear and consistent operating cadence.
• Translate commercial forecasts into actionable production, inventory, and delivery plans.
• Lead the Senior Production Planner and oversee production planning activities to improve schedule adherence and resource utilization.
• Manage the Shipping & Receiving team to support timely, accurate, and efficient product flow.
• Drive improvements in on-time delivery, lead times, backlog health, forecast accuracy, and inventory performance.
• Connect customers, operations, supply chain, quality, finance, and site leadership.
• Lead the resolution and escalation of delivery, quality, capacity, and customer service issues with urgency and transparency.
• Represent the voice of the customer internally and help establish priorities based on customer commitments and business needs.
• Establish and monitor performance measures across revenue, forecast accuracy, on-time delivery, backlog, inventory, and customer satisfaction.
• Identify and implement process improvements across customer solutions, planning, scheduling, and logistics.
• Lead, coach, and develop the planning and logistics teams, fostering accountability, collaboration, and continuous improvement.
• Ensure compliance with applicable safety, quality, regulatory, and ethical requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager