Customer Solution Engineer - AI Native/Consumption Quote to Cash

Zuora

6d • $99,500 - $175,600 • Hybrid

About The Position

Zuora is seeking a technical SaaS solutions engineer to drive technical wins on billing and quote-to-cash opportunities. This role will act as a technical subject matter expert for strategic customers, with a focus on consumption/usage-based monetization and AI-native environments. The engineer will be responsible for hands-on scoping, configuration, and building of QTC solutions, going beyond just demonstrations. This is a hands-on role where the engineer will partner with Account Executives (AEs) and maintain relationships with accounts beyond the deal cycle, supporting technical health and identifying expansion opportunities.

Requirements

• 5+ years in Sales Engineering, Presales, or Solution Architecture with demonstrated, hands-on contribution to technical wins on enterprise deals.
• Direct billing / quote-to-cash experience, having scoped and/or built solutions spanning CPQ, billing, and revenue.
• Consumption / usage-based billing fluency, including metering, rating, mediation, and the revenue implications of consumption pricing.
• Comfort in AI-native environments, understanding how AI-driven and usage-based products are monetized and ability to architect for it.
• Technical depth in APIs, integration patterns, data/reconciliation, and modern application architecture; ability to debug integrations under pressure.
• Strong communication skills, with the ability to translate technical concepts clearly for engineers, finance stakeholders, and business leaders.
• Structured sales methodology experience (e.g., MEDDIC, Value Selling) or equivalent deal discipline.
• Bachelor's degree and/or relevant FinTech / enterprise software background.

Nice To Haves

• Telecom experience is a strong plus, including high-volume mediation, rating, and complex usage models.

Responsibilities

• Drive the technical win by partnering with AEs through enterprise sales cycles, including discovery, solution design, objection handling, and differentiation to secure the technical decision.
• Own account technical health by staying embedded with accounts as a trusted technical partner, diagnosing billing and integration issues, guiding configuration and architecture best practices, unblocking adoption, and partnering with Support and Services on escalations.
• Scope and build quote-to-cash solutions by translating customer requirements across CPQ, billing, and revenue into a defensible QTC architecture, including consumption and usage-based billing models (metering, rating, mediation, invoice presentation, and downstream revenue recognition implications).
• Build and execute proofs of concept hands-on with APIs, data, and integrations.
• Go deep on consumption and AI-native monetization by designing and demonstrating how customers monetize usage- and AI-driven products, including event/usage capture, rating at scale, and the billing and revenue implications of consumption pricing.
• Deliver technical presentations for business and technical stakeholders, including senior leadership, translating architecture and pricing-model tradeoffs into business value.
• Support technical health and adoption on accounts, ensuring customers realize value against agreed outcomes and identifying expansion opportunities across business units, cross-sell, and add-ons.
• Collaborate across Zuora and partners, contributing to RFPs/RFIs, field events, and customer references; support escalations cross-functionally.
• Travel within territory as needed.

Benefits

• Competitive compensation
• Variable bonus and performance-based reward opportunities
• Retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off
• Paid holidays
• Wellness days
• Company-wide year-end break
• Paid parental leave
• Learning & development stipend
• Opportunities to volunteer and give back
• Charitable donation matching
• Mental wellbeing resources and support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior